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Operations Manager

2 months ago

Bartow, Florida, United States HomeTeam Pest Defense Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at HomeTeam Pest Defense. As a key member of our leadership team, you will be responsible for managing and coordinating all branch operations, including sales, marketing, installation, and service.

Key Responsibilities
  • Manage all branch operations in line with budgeted financial performance
  • Prepare operational and financial projections and develop strategies for achieving the goals set out in those projections
  • Demonstrate the ability to answer questions, research problems, resolve issues, and ensure customer expectations are met
  • Prepare composite reports according to corporate requirements from individual reports of subordinates
  • Develop and execute an effective sales and marketing strategy
  • Manage all aspects of the homebuilder relationship at the local operational level and coordinate with corporate staff all efforts aimed at capitalizing on business with national/multi-market homebuilders
  • Create a positive work environment. Attract and select high-caliber employees, while maintaining qualified staff
  • Delegates duties and examines work for exactness, neatness, and conformance to policies and procedures
  • Maintains appropriate certification/licensing as required by the state and/or by branch management
  • Responsible for adjusting errors and complaints with all team members, homebuilders, and homeowners
  • Assists subordinates in the performance of duties and steps in to perform duties when necessary
Requirements
  • Must have experience with sales and marketing, and office administration
  • Experience supervising, coaching, and developing staff
  • Three or more years of experience in a management role
  • Previous pest control experience is a plus, but if you haven't worked in the pest control industry, we will train
What We Offer
  • Competitive pay, plus bonus
  • Comprehensive benefits package including medical, dental, vision, and life insurance
  • 401(k) plan with company match
  • Employee stock purchase plan
  • Paid Time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • HomeTeamer discounts
  • An opportunity to advance in the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses