Transit Customer Service Representative

2 weeks ago

Baltimore, Maryland, United States Benesch Full time
Welcome to a Rewarding Work Environment

At Benesch, we are a dynamic, multi-disciplinary firm specializing in planning, engineering, and professional services. Our mission is to enhance infrastructure and foster community connections nationwide, creating impactful spaces.

We take pride in our ability to be agile in meeting client needs while maintaining the strength of a larger organization. Joining our team means you will have access to a wealth of resources and the opportunity to share your expertise with others.

We are committed to building a diverse workforce and encourage candidates from all backgrounds to apply. We recognize that diverse perspectives lead to innovative solutions, and we strive to create an inclusive workplace where everyone feels valued.

Role Overview: Transit Customer Service Representative

Our organization is looking for individuals to serve as Transit Customer Service Representatives on an on-call basis. This role offers a unique opportunity to positively influence the community and assist the Maryland Transit Administration (MTA).

As a Transit Customer Service Representative, you will be trained to support MTA customers, particularly those with disabilities, ensuring equal access to transit facilities. Responsibilities include:
  • Guiding customers as they navigate stations, board vehicles, and utilize fare vending machines.
  • Monitoring transit station cleanliness and safety.
  • Providing customer service during bus bridges and shuttles due to construction activities.

Compensation for this position is $13.96 per hour.
Qualifications Required
  • Must be at least 18 years old and possess a high school diploma or GED.
  • Ownership of an Android-based smartphone is necessary.
  • Ability to stand for extended periods (minimum of 4 hours).
  • Familiarity with mobile applications, particularly the Transit App, is essential for effective customer support.
  • Strong customer service skills are crucial for engaging with the public and ensuring a positive experience.

Benefits of Joining Benesch

We prioritize the health and well-being of our employees, offering a comprehensive benefits package that includes insurance, retirement plans, and wellness initiatives. Our Total Rewards program is designed to support a healthy lifestyle tailored to the needs of our employees and their families.
Professional Growth Opportunities
  • Access to management and leadership development programs.
  • Tuition reimbursement for relevant courses.
  • Continuous professional development through various training resources.
  • Personalized career development plans with your supervisor.

Retirement Planning
  • Access to retirement planning tools and advisory services.
  • Potential contributions from Benesch to your retirement plan.

Work-Life Integration
  • Flexible scheduling options, including remote work possibilities.
  • Generous Paid Time Benefits that increase with tenure.
  • Immediate access to annual leave for personal needs.

Engagement and Community Involvement
  • Opportunities to participate in initiatives beyond regular job responsibilities.
  • Programs to enhance productivity and work-life balance.
  • Recognition initiatives to foster a culture of appreciation.

Benesch is an Equal Employment Opportunity/ Affirmative Action/ Disability/ Protected Veteran Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, age, gender identity, disability, or veteran status.

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