Bilingual Customer Support Specialist

1 week ago


Laredo, Texas, United States Tivly Full time

Job Type:

Full-time

Position Overview:

Tivly is a rapidly expanding and profitable insurtech organization that connects enterprises with tailored insurance solutions. By integrating a premier call center with an innovative content and customer management platform, we effectively deliver qualified new clients to our partners while aligning businesses with suitable insurance providers tailored to their unique requirements.

Role Summary:

The remote Bilingual Customer Support Specialist operates in a dynamic, high-volume environment, managing both inbound and outbound calls (no cold calling) for clients seeking commercial insurance quotes for their small enterprises.

The ideal candidate should possess a minimum of two (2) years of experience in customer support within a remote call center setting and be adept at reading scripts. Fluency in both English and Spanish, with the ability to read and translate scripts spontaneously, is essential. Candidates must reside in the United States.

As the representative voice of our organization, the Customer Support Specialist must exhibit outstanding communication and interpersonal abilities, alongside a genuine enthusiasm for assisting clients and enhancing their satisfaction.

Key Responsibilities:

  • Manage a substantial volume of inbound and outbound calls from small business owners inquiring about their commercial insurance requirements.
  • Adhere to communication scripts while utilizing product and service knowledge to adapt when necessary.
  • Foster positive relationships by exceeding customer service expectations, ensuring all inquiries, cancellations, and confirmations are addressed appropriately.
  • Achieve daily qualitative and quantitative targets, meeting all service, productivity, and quality standards.
Equipment Requirements:
  • Must possess a Windows, Apple desktop/laptop, or Chromebook.
  • Access to high-speed internet is required.
  • A dedicated workspace is necessary.
  • Processor: Intel i5 8th Generation, Intel Celeron N4500, or AMD Ryzen 5 series or newer.
  • Operating System: macOS 11 or newer (Big Sur 11, Monterey 12, Ventura 13, & Sonoma 14).
  • RAM & CPU: less than 80% usage.
  • Physical Memory: minimum 8 GB RAM.
Qualifications:
  • Bilingual proficiency in Spanish and English (required).
  • At least 2 years of customer support experience in a call center environment.
  • A minimum of 2 years working remotely.
  • High School diploma or equivalent.
  • Exceptional customer service, active listening, and verbal and written communication skills, along with a professional phone demeanor.
  • Proficient with computers, particularly CRM software, and possess strong typing skills.
  • Strong time management and decision-making abilities.
  • Exhibit adaptability and accountability.
Inclusion Statement:

Tivly embraces diversity and equality. We are dedicated to cultivating a team with a wide range of experiences, talents, and perspectives. We believe that fostering a culture where everyone can belong positively impacts our communities and customers. The more inclusive we are, the more effective our work will be. Creating a culture of equality is not only the right thing to do; it is a commitment that Tivly stands by.

  • Laredo, Texas, United States Tivly Full time

    Job Type:Full-timeCompany Overview:Tivly is a rapidly expanding and profitable insurtech firm that connects enterprises with tailored insurance solutions. By integrating a top-tier call center with an innovative content and customer management platform, we facilitate the delivery of qualified new clients to our partners while aligning businesses with...


  • Laredo, Texas, United States RemoteWorker US Full time

    Position Overview:The Bilingual Customer Support Specialist operates in a dynamic, high-volume environment, managing both incoming and outgoing calls (no cold calling) for clients seeking commercial insurance quotes tailored for their small enterprises.Key Responsibilities:Handle a significant volume of inbound and outbound communications regarding...


  • Laredo, Texas, United States RemoteWorker US Full time

    Position Overview:The Remote Bilingual Customer Service Specialist operates in a dynamic and fast-paced setting, managing both incoming and outgoing calls (no cold calling) for clients seeking commercial insurance quotes tailored for their small enterprises.Key Responsibilities:1. Handle a substantial volume of inbound and outbound communications regarding...


  • Laredo, Texas, United States Tivly Full time

    Job Type:Full-timeCompany Overview:Tivly is a rapidly expanding and profitable insurtech organization that connects enterprises with tailored insurance solutions. By merging a premier call center with an innovative content and customer management platform, we effectively deliver qualified new clients to our partners while aligning businesses with insurance...


  • Laredo, Texas, United States RemoteWorker US Full time

    Position Overview:The Remote Bilingual Customer Service Agent operates in a dynamic and fast-paced environment, managing both incoming and outgoing calls (no cold calling) for clients seeking commercial insurance quotes tailored for their small enterprises.Key Responsibilities:- Handle a substantial volume of inbound and outbound communications related to...


  • Laredo, Texas, United States ASRC Industrial Full time

    Job DescriptionAbout UsASRC Industrial, a leading provider of infrastructure services, is seeking a highly skilled Bilingual Administrative Coordinator to join our team. Our company, AIS Infrastructure, is a wholly owned operating company of ASRC Industrial, and we are committed to delivering exceptional services to our clients.Job SummaryThe Administrative...


  • Laredo, Texas, United States Webhelp Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our client-facing team, you will be responsible for delivering exceptional customer experiences and resolving complex issues in a timely and professional manner.Key ResponsibilitiesProvide top-notch customer...


  • Laredo, Texas, United States Jimmy Campana-Lopez-Farmers Insurance Agency Full time

    Job OverviewWe are seeking a dedicated and empathetic individual to enhance our customer service experience at our esteemed insurance agency. Our organization values exceptional service and is looking for a talented personal lines insurance customer service representative.What We OfferCompetitive Base Salary with Commission and Bonus PotentialFlexible Work...


  • Laredo, Texas, United States Busy Medical Office Full time

    Position OverviewA dynamic healthcare facility is in search of a dedicated individual who excels in time management and can swiftly adapt to evolving priorities. The ability to perform effectively under pressure is essential. This role involves supporting the back-office team predominantly, while also providing assistance to the front office as...


  • Laredo, Texas, United States Aveanna Full time

    Position Title: Bilingual Speech Language Pathologist (SLP) - Home HealthOverview: Join our dedicated team at Aveanna, where we provide exceptional home health services to children and adults with medical complexities. We are seeking a compassionate Bilingual Speech Language Pathologist to deliver personalized care and support to our patients.Key...


  • Laredo, Texas, United States Laredo BSL Inc Full time

    Position Title: Customs Classification SpecialistThis role necessitates a Bachelor's degree in Commerce, International Relations, or a related field. The preferred candidate should exhibit qualities of teamwork, proactivity, responsibility, and adaptability regarding work hours.Proficiency in customs regulations is crucial, encompassing an understanding of...


  • Laredo, Texas, United States First National Bank Texas Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Senior Personal Banker to join our team at First National Bank Texas. As a key member of our banking team, you will be responsible for providing exceptional customer service, handling cash transactions, and promoting bank services to a diverse customer base.Key ResponsibilitiesProvide...


  • Laredo, Texas, United States EWF Full time

    Position OverviewA Construction Support Specialist plays a crucial role in assisting team members across various sectors, including warehouses, construction sites, and manufacturing facilities. This position involves the delivery of essential materials and equipment necessary for project execution.Key Responsibilities- Assist crew members to ensure efficient...


  • Laredo, Texas, United States Bowhead Full time

    Job DescriptionJob Title: Administrative Support SpecialistJob Summary:Bowhead is seeking an Administrative Support Specialist to provide document management support services to the Office of Principal Legal Advisor (OPLA). The successful candidate will be responsible for maintaining and organizing files, managing mail, scanning documents, and...


  • Laredo, Texas, United States EWF Full time

    Position OverviewA Construction Support Specialist plays a crucial role in assisting team members across various sectors, including warehouses, construction sites, and manufacturing facilities. This position involves the delivery of essential materials and equipment necessary for project execution.Key Responsibilities1. Support crew members to ensure the...


  • Laredo, Texas, United States EWF Full time

    Position OverviewA Construction Support Specialist plays a crucial role in assisting team members across various settings such as warehouses, construction sites, and manufacturing facilities. This position involves the provision of essential materials and equipment necessary for the successful execution of projects.Key Responsibilities- Collaborate with crew...


  • Laredo, Texas, United States Signature Flight Support Full time

    Job OverviewSignature Flight Support is a premier global provider of aviation services, boasting over 220 locations and a workforce of 6,000 dedicated professionals worldwide. BenefitsOur eligible team members can take advantage of a comprehensive benefits package that includes health and welfare options, a generous 401k match, paid time off, tuition...


  • Laredo, Texas, United States Signature Flight Support Corporation Full time

    Job OverviewSignature Flight Support Corporation is a premier global provider of aviation services, boasting over 220 locations and a workforce of 6,000 dedicated professionals worldwide.Our team members benefit from a comprehensive range of offerings, including health and wellness programs, a generous 401k match, paid time off, tuition assistance, and...


  • Laredo, Texas, United States U.S. District Court, Southern District of Texas Full time

    Job SummaryThe U.S. District Court, Southern District of Texas is seeking a highly organized and detail-oriented Administrative Support Specialist to assist the Probation Officer in their investigation and supervision responsibilities.Key ResponsibilitiesConduct thorough inquiries and collect verifiable information and supporting documentation.Enter,...


  • Laredo, Texas, United States Signature Flight Support Full time

    Job Overview Signature Flight Support is a premier global provider of aviation services, boasting over 220 locations and a workforce of 6,000 dedicated professionals worldwide. Our team members benefit from a comprehensive range of offerings, including health and wellness options, a generous 401k match, paid time off, tuition assistance, and extensive...