Insurance Client Support Specialist
2 weeks ago
We are seeking a dedicated and empathetic individual to enhance our customer service experience at our esteemed insurance agency. Our organization values exceptional service and is looking for a talented personal lines insurance customer service representative.
What We Offer
Competitive Base Salary with Commission and Bonus Potential
Flexible Work Hours
Monday to Friday Work Schedule
Tuition Assistance Program
Comprehensive Training Provided
Key Responsibilities
- Manage customer policy modification requests, ensuring all necessary documentation is secured and payments are processed.
- Provide a warm and welcoming greeting to all customers.
- Encourage customer referrals and clearly communicate our referral incentives.
- Utilize each customer interaction as an opportunity for cross-selling and upselling, including financial products.
- Generate new business opportunities through lead generation and referrals.
- Collect essential prospect information such as name, address, and vehicle details for quoting purposes.
Qualifications
- Maintain a positive, enthusiastic, and engaging demeanor.
- Ability to build relationships from initial contact.
- Strong communication and interpersonal skills.
- A Property & Casualty license is preferred, but we are willing to train the right candidate.
- Commitment to exceeding client expectations.
- Bilingual proficiency in English and Spanish is advantageous.
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