Bilingual Customer Service Specialist
1 week ago
The Remote Bilingual Customer Service Specialist operates in a dynamic and fast-paced setting, managing both incoming and outgoing calls (no cold calling) for clients seeking commercial insurance quotes tailored for their small enterprises.
Key Responsibilities:
1. Handle a substantial volume of inbound and outbound communications regarding small business owners' inquiries about commercial insurance solutions.
2. Adhere to communication protocols while utilizing product knowledge to deviate from scripts when necessary.
3. Foster positive relationships by exceeding customer service expectations, ensuring all inquiries, cancellations, and confirmations are addressed appropriately.
4. Meet daily performance targets related to service quality and productivity.
Technical Requirements:
1. Must possess a Windows, Apple desktop/laptop, or Chromebook.
2. Reliable access to high-speed internet.
3. Designated workspace.
System Specifications:
1. Processor: Intel i5 8th Generation, Intel Celeron N4500, or AMD Ryzen 5 series or newer.
2. Operating System: macOS 11 or newer (Big Sur 11, Monterey 12, Ventura 13, & Sonoma 14).
3. RAM: Minimum 8 GB with less than 80% CPU usage.
Qualifications:
1. Bilingual proficiency in Spanish and English (mandatory).
2. At least 2 years of experience in customer support within a call center environment.
3. Minimum of 2 years working remotely.
4. High School diploma or equivalent.
5. Exceptional customer service, active listening, and strong verbal and written communication skills.
6. Proficient in computer usage, particularly with CRM software, along with strong typing abilities.
7. Excellent time management and decision-making capabilities.
8. Adaptability and accountability are essential.
Diversity and Inclusion:
RemoteWorker US is dedicated to fostering a diverse and inclusive workplace. We value a variety of experiences, talents, and perspectives, believing that an inclusive culture positively impacts our communities and clients. We strive to create an environment where everyone feels they belong, as we recognize that equality is not just a principle but a commitment we uphold.
1. Seniority Level: Entry level
2. Employment Type: Full-time
3. Job Function: Customer Support
4. Industry: Insurance Services
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