Customer Service Associate

2 weeks ago


Troy, Michigan, United States Lithia Motors Full time
Dealership:
L0423 Suburban Exotics

Troy Exotics

Suburban Exotic Motorcars of Michigan - Customer Service Associate

Are you dependable, enthusiastic, and responsible? Are you seeking more than just a position, but a fulfilling career? Join us at the leading dealership group in the nation Become part of a winning team and enjoy industry-leading benefits that smaller organizations may not offer. If this resonates with you, then The Suburban Collection, part of Lithia & Driveway (NYSE: LAD), is the right fit for you

Suburban Exotics, a member of the Lithia & Driveway family with over 380 dealerships worldwide, is hiring immediately. There has never been a better time to join our exceptional team

Key Responsibilities:
  • Welcome and assist customers while managing incoming calls and inquiries.
  • Process customer payments and credit transactions efficiently.
  • Balance and reconcile cash office accounts and prepare bank deposits daily.
  • Manage warranty claims on a daily basis (training will be provided).
  • Handle daily billing for the Service Department, including Transcepta for Rental Cars and Sublet vendors (training will be provided).
  • Support the Service Manager, Office Manager, and/or General Manager with various administrative tasks as required.
  • Participate in scheduled meetings and training sessions.
  • Perform basic administrative duties and other tasks as assigned.
  • Assist the General Manager with clerical tasks, including document submissions for manufacturer requirements and CRM maintenance.
  • Support the Used Car Manager with vehicle purchases, title/lien release tracking, and used car marketing efforts.
Qualifications:

As a Customer Service Associate, you should possess excellent communication, customer service, and time management skills. We are looking for a positive, self-motivated individual who is detail-oriented and has strong phone etiquette. Ideal candidates are eager to succeed, learn, and advance in the automotive sector.

BENEFITS OF WORKING WITH SUBURBAN AND LITHIA:
  • Competitive starting pay at $20.00+ based on experience.
  • Comprehensive Medical, Dental, and Vision Plans.
  • Paid Holidays and PTO.
  • Short and Long-Term Disability coverage.
  • Mental health resources available.
  • Paid Life Insurance.
  • 401(k) Retirement Plan.
  • Employee Stock Purchase Plan.
  • Vehicle Purchase Discounts.
  • And much more.
We recognize and reward hard work. We believe that those who embody our core values and consistently perform at a high level should be given opportunities to lead.

If you are ready for a change and eager to learn, grow, and achieve more than ever before, consider joining our team.

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