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Customer Service Manager

2 months ago

Troy, Michigan, United States Krispy Kreme Doughnuts Full time

Job Summary:

We are seeking a highly skilled and motivated Assistant Manager to join our team at Krispy Kreme Doughnuts. As a key member of our management team, you will play a critical role in ensuring that every guest has a positive experience in our shops.

Key Responsibilities:

  • Support and inspire team members to deliver exceptional customer service and achieve sales goals.
  • Assist in the management of shop operations, including inventory management, scheduling, and employee development.
  • Collaborate with the management team to develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Provide excellent customer service and resolve customer complaints in a professional and courteous manner.
  • Stay up-to-date with company policies and procedures, and ensure that all team members are aware of and adhere to them.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of experience in a customer-facing role, preferably in the food service industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.