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Customer Support Renewal Expert

2 months ago

Troy, Michigan, United States Hobart Service Full time
Customer Support Specialist Job Description

Hobart Service is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for handling a wide range of inquiries from customers, processing orders, and maintaining relationships with our sales representatives and end users.

Key Responsibilities:
  • Handle customer inquiries and provide timely and effective solutions
  • Accurately process customer orders and maintain accurate records
  • Maintain customer requirements and pricing information to ensure seamless order fulfillment
  • Monitor and maintain electronic data interchange (EDI) orders to ensure timely and accurate delivery
  • Follow up with customers to ensure satisfaction and resolve any issues
  • Collaborate with internal teams and external partners to provide exceptional customer service
  • Provide product knowledge and support to customers to ensure they have the best possible experience
  • Manage projects efficiently to meet customer needs and expectations
Requirements:
  • Bachelor's degree in Business Administration or Marketing
  • 3+ years of experience in sales or customer support
  • Strong communication and interpersonal skills
  • Proactive with good decision-making abilities
  • Proficient in Microsoft Office and other relevant software
  • Knowledge of freight terminology and shipping procedures
  • Familiarity with credit and collections processes
  • Ability to prioritize and execute tasks effectively

Hobart Service is an equal opportunity employer committed to creating a diverse and inclusive workplace where all employees can thrive. We are dedicated to providing exceptional customer service and building long-term relationships with our customers.