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Customer Service Representative

2 months ago

Troy, Michigan, United States Flex-N-Gate Royal Oak LLC Full time
Job Description

Job Title: Customer Service Coordinator

Company: Flex-N-Gate Royal Oak LLC

Location: Not Specified

Job Type: Full-time

Experience: 2-3 years

Industry: Manufacturing

Job Description:

Responsibilities:

  • Ensure customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis.
  • Address customer issues and concerns in a professional and timely manner.
  • Keep records of customer interactions, including inquiries, complaints, and requests.
  • Maintain shipping records for accuracy.
  • Set up and maintain service truck schedules for all locations.
  • Ensure accurate shipping requirements are available on a timely basis and elevate necessary shortcomings to appropriate area manager.
  • Maintain information on usage, storage, and inventory of all service materials.
  • Document all activities as required.
  • Generate daily load sheets and requirement listings.
  • Monitor customer portals and ensure adequate supply of containers through weekly inventories.
  • Monitor activities on the dock and activities of the shippers/receivers.
  • Adhere to all company policies, procedures, and instructions.
  • Be responsible for the awareness, understanding, specific responsibilities, and management of the Environmental Management System (EMS) and Quality Management System (QMS).

Qualifications:

  • High School Diploma/GED
  • 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
  • Ability to work well in a team with customer-focused orientation and strong sense of delivery
  • Strong organizational and time-management skills
  • Strong interpersonal and communication skills (both verbal and written)
  • Proficiency with database applications and administration systems, specifically Microsoft Office

Benefits:

  • Medical, dental, prescription, vision, life, and disability insurance
  • 401(k) retirement savings plan with company match
  • Extensive safety training, new hire orientation, continuous learning and development programs, and tuition reimbursement
  • Paid holidays and vacation time