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Customer Service Representative

2 months ago

Troy, Michigan, United States Flex-N-Gate Royal Oak LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Flex-N-Gate Royal Oak LLC. As a key member of our customer service team, you will be responsible for ensuring that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis.

Key Responsibilities
  • Address customer inquiries and resolve issues in a timely and professional manner
  • Keep accurate records of customer interactions, including inquiries, complaints, and requests
  • Maintain shipping records for accuracy and ensure that customer release information is relayed to manufacturing on a timely basis
  • Set up and maintain service truck schedules for all locations
  • Ensure accurate shipping requirements are available on a timely basis and elevate necessary shortcomings to the appropriate area manager
  • Maintain information on usage, storage, and inventory of all service materials
  • Document all activities as required
  • Generate daily load sheets and requirement listings
  • Monitor customer portals and ensure adequate supply of containers through weekly inventories
  • Monitor activities on the dock and activities of the shippers/receivers
  • Adhere to all company policies, procedures, and instructions
Requirements
  • High School Diploma/GED
  • 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
  • Ability to work well in a team with a customer-focused orientation and strong sense of delivery
  • Strong organizational and time-management skills
  • Strong interpersonal and communication skills (both verbal and written)
  • Proficiency with database applications and administration systems, specifically Microsoft Office
Benefits
  • Medical, dental, prescription, vision, life, and disability insurance
  • A flexible spending account
  • 401(k) retirement savings plan with company match
  • Extensive safety training, new hire orientation, continuous learning and development programs, and tuition reimbursement
  • Paid holidays and vacation time