Automotive Service Consultant

5 days ago


Katy Texas, United States Christian Brothers Automotive Full time

Job Summary:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the key point of contact for our guests when they need assistance with their vehicle. You play a vital role in building relationships with our guests and ensuring their satisfaction with our services.

Key Responsibilities:

  • Greet every guest with hospitality and respect, setting the tone for a positive experience.
  • Present repair solutions in a clear and concise manner, ensuring guests understand the necessary work.
  • Manage the store's workflow efficiently, prioritizing tasks to meet guest needs.
  • Sell our services effectively, balancing honesty and integrity to build trust with our guests.
  • Maintain a positive attitude and contribute to a team-oriented atmosphere.
  • Communicate professionally with guests over the phone, addressing their concerns and needs.
  • Build long-term relationships between the store, yourself, and the guest, fostering loyalty and repeat business.
  • Direct and participate in guest service activities, ensuring a high level of satisfaction.
  • Provide shuttle services as needed, utilizing CBA-branded vehicles to enhance the guest experience.
  • Ensure all repairs meet proper specifications, upholding the highest standards of quality.
  • Collaborate with other employees to achieve common goals and support the team in various tasks.

Requirements:

While specific requirements may vary, the ideal candidate will possess excellent communication and interpersonal skills, a strong work ethic, and a customer-centric approach. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply.



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