Automotive Service Consultant
5 days ago
Job Summary:
As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the key point of contact for our guests when they need assistance with their vehicle. You play a vital role in building relationships with our guests and ensuring their satisfaction with our services.
Key Responsibilities:
- Greet every guest with hospitality and respect, setting the tone for a positive experience.
- Present repair solutions in a clear and concise manner, ensuring guests understand the necessary work.
- Manage the store's workflow efficiently, prioritizing tasks to meet guest needs.
- Sell our services effectively, balancing honesty and integrity to build trust with our guests.
- Maintain a positive attitude and contribute to a team-oriented atmosphere.
- Communicate professionally with guests over the phone, addressing their concerns and needs.
- Build long-term relationships between the store, yourself, and the guest, fostering loyalty and repeat business.
- Direct and participate in guest service activities, ensuring a high level of satisfaction.
- Provide shuttle services as needed, utilizing CBA-branded vehicles to enhance the guest experience.
- Ensure all repairs meet proper specifications, upholding the highest standards of quality.
- Collaborate with other employees to achieve common goals and support the team in various tasks.
Requirements:
While specific requirements may vary, the ideal candidate will possess excellent communication and interpersonal skills, a strong work ethic, and a customer-centric approach. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply.
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