Automotive Service Consultant
2 weeks ago
Overview:
The Automotive Service Consultant plays a vital role in promoting and selling automotive services and products at Sun Auto Service locations. This position involves welcoming customers, accurately documenting their concerns, recommending necessary services, and providing precise estimates. A high school diploma and a valid driver's license are required. Previous experience in a similar role is advantageous but not mandatory.
Key Responsibilities:
- Welcome customers in a professional manner, both in-person and via phone
- Accurately record customer concerns and service requirements
- Advise customers on suitable services and clearly communicate recommendations
- Encourage the sale of services, parts, and accessories
- Deliver precise quotes and keep customers informed about their service status
- Perform follow-up calls to ensure customer satisfaction
- Manage returns, core returns, and warranty parts efficiently
- High School Diploma or equivalent
- Professional demeanor and capability to thrive in a structured environment
- Valid driver's license
- ASE Certified Service Consultant Certification is preferred but not essential
- Availability to work a minimum of five days, including weekends
- Five-day work week with Sundays off
- Competitive salary with uncapped bonuses
- Tuition reimbursement and paid time off
- Medical, dental, and vision coverage
- 401(k) retirement savings plan
- Discounts on services for personal vehicles
- Opportunities for career advancement
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