Executive Director of Operations

6 days ago


Covington, Louisiana, United States Urban Air Adventure Parks Full time
Job Summary

Urban Air Adventure Parks is seeking a highly skilled and experienced General Manager to lead our team and drive success in our indoor adventure parks. As a key member of our leadership team, you will be responsible for motivating and developing our staff, ensuring exceptional customer service, and maintaining a safe and secure environment for our guests.

Key ResponsibilitiesPeople
  • Hire, train, and develop a high-performing team of staff members to provide exceptional customer service and achieve business goals.
  • Cultivate a positive and inclusive team environment that promotes employee engagement and retention.
  • Implement and execute staff training programs to ensure all team members have the skills and knowledge needed to succeed.
  • Lead and influence managerial staff through effective motivation and coaching to ensure maximum productivity and results.
  • Ensure execution of employee recognition and incentive programs to reward and motivate staff.
Operations
  • Maintain a safe, clean, and secure environment for all guests and staff by ensuring compliance with health and safety regulations and company policies.
  • Responsible for all aspects of park operations, including entertainment, food and beverage, attractions, and property management.
  • Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies.
  • Provide direction to the management team and ensure all staff members perform at a consistently high level.
  • Promote positive employee relations by effective delegation of managerial duties, fostering high staff morale, and upholding operational standards.
Financials
  • Capitalize business opportunities in the market area by executing company marketing strategies to drive sales and revenue growth.
  • Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering.
  • Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business.
  • Analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets.
Qualifications
  • Ability to enthusiastically interact with others and provide exceptional customer service.
  • Strong character and exercises good judgment in decision-making.
  • Experience in hospitality required, preferably in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants.
  • 3+ years of experience in facility operations and management required.
  • Demonstrated ability in developing team members in areas of responsibility.
  • Demonstrated ability to achieve expected store financial results in areas of responsibility.
  • Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude.
  • Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint).
  • Professional grooming and conduct must be constantly displayed.
  • Adaptability, flexibility, and general enthusiasm for the business.
  • Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
  • Ability to establish working relationships with all employees, management, and vendors.
  • Ability to maintain and project professionalism, internally and externally, at all times.
  • Ability to establish and communicate a vision for the park.
  • Flexible in approach; can readily adapt to business and team needs and changes.
  • Ability to hold oneself accountable for high personal standards of conduct and professionalism.
  • Appreciation of diversity (thought, ethnic, gender, etc.).
  • Innovative and strategic thinker.

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