Reception Administration Specialist

1 week ago


Kissimmee, Florida, United States Wells Full time
About Us
Wells is a prominent financial services organization committed to empowering our clients, communities, and team members to achieve their utmost potential through expert guidance and resources.

We offer a comprehensive range of services including commercial banking, private banking, consumer finance, small business solutions, wealth management, retail brokerage, capital markets, fixed income, mortgage, and title insurance.

Recognized as one of the leading employers in the industry, we prioritize a supportive and inclusive workplace.


Position Overview

The Front Desk Administrator plays a crucial role in supporting the operational efficiency of our organization by managing front desk activities and ensuring a welcoming environment for clients and visitors.


Key Responsibilities
  • Oversee the front desk operations, ensuring exceptional customer service and support.
  • Coordinate and maintain a comprehensive recruiting strategy to attract top talent.
  • Collaborate with training personnel to develop and implement effective training programs for new hires.
  • Monitor staffing levels to guarantee high-quality service delivery.
  • Regularly assess operational efficiencies and implement improvements as necessary.
  • Ensure compliance with all regulatory standards and internal policies.
  • Manage administrative expenses effectively to maintain budgetary controls.
  • Address and resolve customer service issues promptly and efficiently.
  • Encourage community engagement and participation in various activities.
  • Perform additional duties as assigned.

Supervisory Duties
  • Responsible for guiding and evaluating team members in alignment with organizational policies and applicable regulations. This includes interviewing, hiring, training, and performance appraisal.

Qualifications

To excel in this role, candidates should possess the following:

  • A Bachelor’s degree and 2-5 years of relevant experience, or an equivalent combination of education and experience.

Benefits

We offer a competitive benefits package that includes:

  • Comprehensive medical, dental, and vision coverage
  • Health Savings Account with company contributions
  • Maternity and parental leave
  • Tuition reimbursement programs
  • Mentorship opportunities
  • 401(k) plan with company matching

Diversity Commitment

Wells is dedicated to fostering an equitable workplace. We strive to enhance equity and provide support to our associates, clients, and communities.

We are an Equal Opportunity Employer and value diversity in our workforce.



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