Customer Service Representative

2 months ago


Kissimmee, Florida, United States Hilton Grand Vacations Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Clerk at Hilton Grand Vacations. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and owners, ensuring a seamless and memorable experience.

Main Responsibilities
  • Guest Services: Check in and out guests, respond to their requests, and assist with reservations or changes.
  • Front Desk Operations: Generate invoices, collect payments, and maintain safety deposit boxes.
  • Communication: Respond to guest inquiries, resolve issues, and provide information about our resort and services.
  • Teamwork: Collaborate with colleagues to complete checklists and daily duties, and work together to achieve team goals.
Requirements
  • Customer Service Experience: Prior experience in customer-facing roles, preferably in a hospitality or service industry.
  • Front Desk Experience: Previous experience working in a front desk or reception role, preferred.
  • Communication Skills: Proficient in the English language, both verbally and in writing.
  • Problem-Solving: Ability to multitask, prioritize tasks, and adapt to changing situations.
  • Flexibility: Willingness to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance.
  • Professional Development: Opportunities for training, development, and career growth.
  • Work-Life Balance: Support for work-life balance and flexibility to meet personal and professional needs.

Hilton Grand Vacations is an equal-opportunity employer and values diversity in the workplace. We are committed to providing a safe and inclusive environment for all employees and guests.



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