Project Coordinator

7 hours ago


Indianapolis, Indiana, United States Gordon Flesch Company Full time
Job Summary

We are seeking a highly skilled and organized Project Coordinator to join our team at Gordon Flesch Company. As a key member of our Managed Voice Sales and Support team, you will play a critical role in assisting internal and external customers with the sale, installation, and follow-up for new managed voice system sales.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers, ensuring timely and professional support throughout the sales process.
  • Coordinate and schedule internal resources to ensure seamless project execution.
  • Gather all necessary customer information for project teams and ensure all projects and tasks are completed on schedule.
  • Support the Sales team by providing documentation and demonstrations, and schedule and order equipment for new installations and service needs.
  • Provide training and end-user documentation as needed, and assist project teams as required.
Requirements
  • High school diploma or equivalent.
  • Ability to provide effective remote customer support via telephone, email, Teams, etc.
  • Excellent written and verbal communication skills.
  • Functional use of Microsoft Office applications, including Word, Excel, and Outlook.
  • Strong attention to detail and excellent organizational skills.
  • Ability to multitask and prioritize effectively, and work under pressure and tight timelines.
  • Valid driver's license and appropriate auto insurance as dictated by state requirements.
  • Access to reliable transportation.
Preferred Qualifications
  • Prior customer service experience.
  • Prior project management experience.
  • Avaya Sales and Implementation certifications.
  • Elevate Sales and Implementation certifications.


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