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Customer Experience Liaison

1 month ago

Pittsburgh, Pennsylvania, United States Pittsburgh Regional Transit Full time
Pittsburgh Regional Transit Seeks Customer Experience Advocate

Pittsburgh Regional Transit is seeking a highly skilled Customer Experience Advocate to support the Director of Customer Experience in promoting improved customer interaction and employee performance.

Key Responsibilities:
  • Collaborate with the Director of Customer Experience to determine effective strategies for enhancing customer service and employee performance.
  • Develop and facilitate training sessions for operations personnel to improve customer interaction skills.
  • Assist the Customer Service Department in addressing customer complaints and determining appropriate courses of action.
  • Maintain training documentation and update records as needed.
  • Analyze training feedback and implement suggestions to improve training effectiveness.
Requirements:
  • High School Diploma or equivalent.
  • Five years of experience in transit operations and/or customer service.
  • Excellent written and verbal communication skills.
  • Experience providing presentations in a classroom setting.
  • Proven organizational and multi-tasking skills.
  • Ability to work independently and collaborate with other departments.
  • Demonstrated proficiency in Microsoft Office and Windows.
  • Valid PA driver's license.
Preferred Attributes:
  • Bachelor's Degree in Communication, Education, Psychology, Business, or a related field.
  • Strong understanding of Pittsburgh Regional Transit operations procedures and policies.
  • Demonstrated ability to analyze data and identify behavioral trends.
  • Working knowledge of social media best practices and technologies.

Pittsburgh Regional Transit offers a comprehensive compensation and benefits package. Interested candidates should submit a cover letter and resume.

Equal Opportunity Employer