Customer Service Liaison
4 days ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Wesco International. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person
- Resolve customer complaints and issues in a timely and professional manner
- Support customers with account inquiries and concerns
- Process payments for cash account customers
- Back-up support to sales counter with walk-in and telephone inquiries
Qualifications
- High School Degree or Equivalent required
- Associates' Degree preferred
- 2-4 years of relevant experience
- Solid interpersonal skills
- Able to effectively communicate verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and email
About Wesco International
Wesco International is a leading provider of business-to-business distribution, logistics services, and supply chain solutions. We are committed to fostering diversity and inclusion across our workforce and creating a welcoming work community.
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