Customer Experience Ambassador
4 weeks ago
Job Summary:
As a Customer Experience Ambassador at Dave & Buster's, you will be responsible for delivering an unparalleled guest experience through exceptional communication and service skills. You will be the first point of contact for our guests, guiding them through their Midway experience and ensuring a positive and welcoming atmosphere.
Key Responsibilities:
- Deliver exceptional guest service by being friendly, approachable, and attentive to guest needs.
- Communicate effectively with guests, team members, and management to ensure seamless service delivery.
- Manage wait times and provide timely and accurate information to guests.
- Assist guests with all requests and answer questions as needed, making recommendations on items when appropriate.
- Provide game assistance by promptly notifying support technicians or management as needed.
- Bid farewell to guests leaving, ensuring everything was satisfactory and inviting them to return.
- Notify management of any guest perceived to be unhappy.
- Practice proper cost controls by accurately weighing tickets and scanning merchandise.
- Responsible for stocking, displaying, and securing merchandise in all storage areas.
- Responsible for the reconciliation of tickets and merchandise inventory.
- Conduct merchandise inventory during and after shift, if applicable.
- Check for restocking of necessary supplies and bring all areas up to standard.
- Discuss problem areas with management.
- Review the cleanliness and organization of the Winner's Circle, ensuring all plush and shelves are stocked, properly cleaned, and maintained.
- Properly position and set up displays to increase guest traffic and promote sales.
- Assist other team members as needed.
- Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity, and efficiency/effectiveness.
Physical Demands:
- Be friendly and able to smile frequently.
- Work days, nights, and/or weekends as required.
- Work in noisy, fast-paced environment with distracting conditions.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
- Move about facility and stand for long periods of time.
- Walk or stand 100% of shift.
- Reach, bend, stoop, mop, sweep, and wipe frequently.
- Compensation is from $7.25 - $13.25 per hour
7.25
13.25
We are an equal opportunity employer and participate in E-Verify in states where required.
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