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Guest Services Coordinator

2 months ago

Miami Beach, Florida, United States Fontainebleau Florida Hotel, LLC Full time

Position Overview:

"CREATE AN ENVIRONMENT WHERE EVERYONE CAN THRIVE."

At Fontainebleau, we are committed to delivering an extraordinary guest experience that harmonizes elegance and modernity. Our establishment is a renowned symbol of luxury, where each guest is invited to immerse themselves in a unique blend of art, culture, and hospitality.

Key Responsibilities:
As a pivotal member of our front office team, you will be responsible for ensuring a seamless check-in and check-out process for our guests. Your role will encompass:

  • Managing guest inquiries and fulfilling requests with professionalism and efficiency.
  • Processing payments accurately, including cash and credit transactions.
  • Recording all room charges and adjustments with precision.
  • Monitoring room availability and rates continuously to provide accurate information.
  • Performing additional duties as assigned to support the front office operations.

Qualifications:
To excel in this role, candidates should possess:

  • Strong organizational skills and the ability to solve problems effectively.
  • Excellent communication skills and the capability to build positive relationships with colleagues.
  • Bilingual abilities are highly desirable.
  • A high school diploma or equivalent; a college degree is preferred.