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Patient Access Representative

2 months ago

Irvine, California, United States City of Hope Full time
Job Summary

We are seeking a highly skilled Patient Access Representative I to join our team at City of Hope. As a key member of our patient access team, you will play a critical role in ensuring seamless patient registration and scheduling processes.

Key Responsibilities
  • Register and pre-register patients, verifying demographic and insurance information to ensure accurate billing and payment.
  • Schedule appointments across multiple hospital departments, utilizing telecommunications and computer information systems to create accounts and verify information.
  • Collect co-pays, schedule and re-schedule complex appointments, and serve as an information resource for patients and providers.
  • Provide exceptional customer service, greeting patients and visitors, and serving as a liaison between patients and support staff.
  • Maintain accurate records, ensuring data is entered correctly for patient demographic and insurance information.
Requirements
  • High School diploma or equivalent required.
  • One year of experience in a high-volume customer service role with direct interaction with customers.
  • EPIC electronic medical record experience preferred.
About City of Hope

City of Hope is a leading cancer research and treatment center, dedicated to delivering innovative and compassionate care to patients and their families. Our team is committed to making a difference in the lives of those affected by cancer, diabetes, and other life-threatening illnesses.