Customer Service Representative
2 weeks ago
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in our high-volume call center. As a crucial part of our organization, you will be responsible for ensuring positive customer experiences by addressing inquiries, resolving issues, and providing exceptional service over the phone. Our customers rely on our services to live a fulfilling life, so empathy and compassion are paramount.
- Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
- Provide accurate information regarding products, services, and policies.
- Address and resolve customer concerns or issues in a timely and effective manner.
Key Responsibilities:
- Communicate effectively and empathetically with customers to understand their needs.
- Provide clear and concise information to customers on products, services, and processes.
- Document all customer interactions and maintain accurate records.
Requirements:
- High school diploma or equivalent required.
- Ability to pass a drug and background check.
- Basic working knowledge of computer systems; Brightree experience a plus.
Preferred Qualifications:
- 2+ years in a call center environment.
- Previous experience in customer service or a related field.
- DME or Medical experience.
- Familiarity with insurance rules and regulations, including working with HIPAA and Personally Identifiable Information.
What We Offer:
- Variety of Medical, Dental and Vision Insurance Plans
- 401k Plan
- PTO and Paid Holidays
- EAP
- Employee Discounts
Pay Transparency Statement:
- The anticipated base hourly range for this position is $18 - $22. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.
EOE Statement:
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Accommodations Statement:
- ABC Medical endeavors to make www.abc-med.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the ABC Medical HR Department at HR@abc-med.com.
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