Customer Service Representative

3 weeks ago


Irvine, California, United States Masimo Corporation Full time

At Masimo Corporation, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in achieving this goal.

Key Responsibilities:

  • Provide product and support information to customers
  • Resolve issues and discrepancies for orders
  • Expedite corrections or adjustments for product problems
  • Offer status updates and resolve shipping discrepancies
  • Maintain customer records and analyze weekly reports
  • Recommend system enhancements and support sales teams

Requirements:

  • Two or more years of customer service experience in an instrument company
  • Prior experience with manufacturing and distribution
  • ERP system experience and ACD system handling
  • Knowledge of ISO-13485, ISO-9001, MDD, and CMDR
  • Proficiency in Microsoft Office and Access

Physical Requirements:

This role primarily works in an office environment, requiring frequent sitting, standing, and walking. Daily computer use is necessary, and some local travel may be required.

Masimo is an Equal Opportunity Employer and is committed to diversity and inclusion.



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