Customer Support Specialist

2 weeks ago


Lombard, Illinois, United States TEKsystems Full time


Position Overview:
The role involves managing incoming calls with professionalism and efficiency, ensuring a courteous interaction with clients. The representative will investigate and resolve customer inquiries regarding photo enforcement initiatives within various communities. Daily documentation in the RedCheck system is essential, with detailed notes on each call. It is crucial to escalate any significant issues to the Team Lead promptly. Additionally, the representative will assist customers in processing credit card payments for violations and will check company communication channels regularly. Other responsibilities may be assigned as needed.

Key Responsibilities:
  • Respond to incoming calls promptly and professionally.
  • Research and address customer inquiries related to enforcement programs.
  • Maintain accurate records in the RedCheck system.
  • Notify Team Lead of escalated issues in a timely manner.
  • Assist customers with credit card transactions for violation payments.
  • Regularly check and respond to company communications.
  • Perform additional duties as assigned.


Essential Skills:
The ideal candidate will possess strong customer service skills, proficiency in computer systems, and familiarity with Microsoft Office. Experience in a call center environment is preferred, along with the ability to handle inbound calls effectively. Bilingual candidates are highly valued.

Additional Qualifications:
  • Friendly demeanor and strong teamwork skills.
  • Critical thinking abilities.
  • Capability to manage challenging customer interactions.
  • Commitment to attendance and teamwork.


Experience Level:
Intermediate Level

About TEKsystems:
TEKsystems is a leader in Full-Stack Technology Services and Talent Services, collaborating with clients to harness innovative solutions in a rapidly evolving landscape. With a workforce of 80,000 and partnerships with over 6,000 clients, including a significant portion of the Fortune 500, we are dedicated to driving meaningful change. As an equal opportunity employer, TEKsystems values diversity and inclusion, considering all applications without regard to protected characteristics.

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