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Customer Support Specialist

2 months ago

Lombard, Illinois, United States TEKsystems Full time

Position Overview:

As a vital member of our customer service team, you will be responsible for providing exceptional support to our clients. Your primary duties will include:

Key Responsibilities:
• Responding to incoming inquiries promptly and professionally, utilizing effective communication skills.
• Investigating and resolving customer issues related to our enforcement programs within various communities.
• Documenting interactions in the RedCheck system with precise and comprehensive notes.
• Escalating complex issues to the Team Lead in a timely manner.
• Assisting customers with credit card transactions for payment of violations.
• Regularly checking work emails and other communication platforms to stay informed.
• Carrying out additional tasks as required.

Essential Skills:
• Strong customer service orientation
• Proficiency in computer systems and Microsoft Office
• Experience in an inbound call center environment
• Bilingual capabilities are a plus

Preferred Qualifications:
• Soft Skills: Friendly demeanor, teamwork, critical thinking, and the ability to manage challenging customer interactions effectively. Attendance, collaboration, and conflict resolution are highly valued.

Experience Level:
• Expert Level

About TEKsystems:
We are partners in transformation, assisting clients in leveraging innovative ideas and solutions to navigate a new landscape of opportunities. With a workforce of 80,000, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is a proud member of the Allegis Group.

Diversity and Inclusion:
TEKsystems is an equal opportunity employer, committed to considering all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.