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Customer Support Specialist

2 months ago


Lombard, Illinois, United States TEKsystems Full time

Position Overview:

As a vital member of our customer service team, you will be responsible for delivering exceptional support to our clients. Your primary duties will include:

Key Responsibilities:
• Manage incoming calls efficiently and professionally, ensuring a courteous and articulate communication style.
• Investigate and resolve customer inquiries related to photo enforcement initiatives within various communities.
• Maintain accurate and detailed records in the RedCheck system on a daily basis.
• Promptly inform the Team Lead of any escalated concerns.
• Assist customers in processing credit card transactions for violation payments.
• Regularly check and respond to work-related emails and other communication platforms.
• Undertake additional responsibilities as assigned.

Essential Skills:
Customer Service, Computer Proficiency, Microsoft Office, Inbound Call Handling, Call Center Experience, Bilingual Communication

Preferred Skills:
• Strong interpersonal skills
• Team-oriented mindset
• Critical thinking abilities
• Capability to manage challenging customer interactions

Experience Level:
Expert Level

About TEKsystems:
We are leaders in transformation, partnering with clients to harness innovative ideas and solutions that capitalize on emerging opportunities. With a robust team of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a premier provider of Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to drive impactful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.

Diversity and Inclusion:
TEKsystems is committed to fostering a diverse and inclusive workplace. We welcome applications from all individuals, regardless of race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.