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Customer Support Specialist

2 months ago

Lombard, Illinois, United States TEKsystems Full time

Position Overview:

As a Customer Support Specialist, you will be responsible for delivering exceptional service to our clients. Your primary duties will include:

Key Responsibilities:
• Responding to incoming calls promptly and professionally, utilizing effective communication skills.
• Investigating and resolving customer inquiries related to photo enforcement initiatives within various communities.
• Documenting interactions in the RedCheck system with precise and detailed notes.
• Escalating issues to the Team Lead as necessary and in a timely manner.
• Assisting customers with credit card transactions for violation payments.
• Regularly checking work-related emails and other communication platforms.
• Performing additional tasks as assigned by management.

Essential Skills:
• Proficient in Customer Service and computer applications.
• Familiarity with Microsoft Office Suite.
• Experience in a call center environment, particularly with inbound calls.
• Bilingual capabilities are a plus.

Preferred Qualifications:
• Soft Skills: Friendly demeanor, teamwork orientation, critical thinking abilities, and the capacity to manage challenging customer interactions effectively.
• Strong emphasis on attendance, collaboration, and conflict resolution.

Experience Level: Expert Level

About TEKsystems:

TEKsystems is a leader in technology services and talent solutions, partnering with clients to harness new opportunities. With a robust team of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. Our commitment to innovation and partnership drives our success in the industry. TEKsystems is part of the Allegis Group and is an equal opportunity employer, welcoming applications from all qualified individuals without regard to race, gender, age, or any other protected characteristic.