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Technical Support Specialist

2 months ago


Lombard, Illinois, United States Murtech Staffing and Solutions Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Murtech Staffing and Solutions. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients and ensuring that their IT equipment is properly functioning.

Key Responsibilities
  • Assist in verifying all Conference Room IT equipment is properly functioning and ready for use.
  • Consistently communicate and plan with local management team to synchronize schedules and work plans.
  • Physically visit key stakeholders at minimum once per day to address any technical issues.
  • Remotely support users who are working from home, while traveling, and while onsite.
  • Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner.
  • Proactively prepare equipment (laptops, phones, order forms) for use.
  • Follow up on incorrectly filed or missing paperwork/forms with local management staff.
  • Assist with IT support on conference room meetings as needed.
  • Assist users on using their computers, training on how to use features in Office/M365 applications.
Requirements
  • A+ certified (or capable of attaining A+ certification within 90 days from hire).
  • Desktop or Laptop hardware repair familiarity (capable of attaining certification within 120 days from hire).
  • Familiarity of ticketing systems and SLA metrics, preferred experience with Service-Now.
  • Able to lift 50 lbs.
  • Experience with Imaging computers using provided tools.
  • Experience with Windows 10 in an Active Directory domain environment.
  • Understanding of User accounts and Computer accounts in Active Directory.
  • Experience with Microsoft Office suite.
About Murtech Staffing and Solutions

We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.