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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at Murtech Staffing and Solutions. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients and ensuring that their IT equipment is properly functioning.
Key Responsibilities- Assist in verifying all Conference Room IT equipment is properly functioning and ready for use.
- Consistently communicate and plan with local management team to synchronize schedules and work plans.
- Physically visit key stakeholders at minimum once per day to address any technical issues.
- Remotely support users who are working from home, while traveling, and while onsite.
- Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner.
- Proactively prepare equipment (laptops, phones, order forms) for use.
- Follow up on incorrectly filed or missing paperwork/forms with local management staff.
- Assist with IT support on conference room meetings as needed.
- Assist users on using their computers, training on how to use features in Office/M365 applications.
- A+ certified (or capable of attaining A+ certification within 90 days from hire).
- Desktop or Laptop hardware repair familiarity (capable of attaining certification within 120 days from hire).
- Familiarity of ticketing systems and SLA metrics, preferred experience with Service-Now.
- Able to lift 50 lbs.
- Experience with Imaging computers using provided tools.
- Experience with Windows 10 in an Active Directory domain environment.
- Understanding of User accounts and Computer accounts in Active Directory.
- Experience with Microsoft Office suite.
We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.