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Customer Support Specialist

2 months ago

Lombard, Illinois, United States TEKsystems Full time


Position Overview:
The Customer Support Specialist is responsible for managing incoming calls with professionalism and efficiency. Utilizing a courteous tone and clear communication, the representative addresses customer inquiries related to community photo enforcement programs. This role involves documenting interactions in the RedCheck system with precision and detail, ensuring that all escalated issues are promptly communicated to the Team Lead.

Key Responsibilities:
- Respond to incoming calls in a timely manner.
- Investigate and resolve customer inquiries regarding photo enforcement.
- Maintain accurate records in the RedCheck system.
- Alert Team Lead of any escalated concerns.
- Assist customers with credit card transactions for violation payments.
- Regularly check work email and other communication platforms.
- Undertake additional tasks as assigned.

Essential Skills:
- Strong customer service orientation.
- Proficient in computer usage and Microsoft Office.
- Experience in inbound call environments.
- Bilingual capabilities are a plus.

Preferred Attributes:
- Friendly demeanor and team-oriented mindset.
- Strong critical thinking abilities.
- Capacity to handle challenging customer interactions.

Experience Level:
Intermediate Level

About TEKsystems:
TEKsystems is a leader in technology services and talent solutions, partnering with clients to harness innovative ideas and solutions. With a workforce of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. Our commitment to driving transformation through true partnership sets us apart in the industry. TEKsystems is an equal opportunity employer, considering all applications without regard to race, gender, age, or any other characteristic protected by law.