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Regional Director of Client Operations

2 months ago

Oakland, California, United States Metro One LPSG Full time
Job Description

Job Title: Regional Director of Client Operations

Job Summary:

Metro One LPSG is seeking a dynamic Regional Director of Client Operations to oversee our operations and client relationships in the Northern California market. This is a director-level position reporting to the Vice President of Operations.

Key Responsibilities:

  • Lead and manage a team of Performance Managers to achieve key performance metrics, including but not limited to eliminating dark hours, minimizing overtime, and maintaining profitability.
  • Build and nurture strong relationships with clients, ensuring trust and satisfaction with our security services.
  • Oversee the development, growth, and retention of business opportunities in the retail, tech, and logistics sectors.
  • Identify and cultivate new business opportunities through industry contacts, networking, market research, and participation in local/regional trade and professional organizations.
  • Provide hands-on support during high-peak periods, seasonal fluctuations, and special events within the market of responsibility.
  • Ensure client retention by maintaining open lines of communication and offering prompt support in response to client concerns and needs.
  • Serve as the face of Metro One LPSG, embodying our commitment to service excellence and client satisfaction.
  • Report directly to the Vice President of Operations and collaborate with senior management to achieve strategic goals.

Requirements:

  • 2-3 years of Business Development experience
  • 2-3 years of Client Relations experience
  • 2-3 years of Client Retention experience
  • 2-3 years of Networking experience
  • Must participate in the company's pre-employment screening process and continuously meet applicable State, County, and Municipal requirements

Why Join Metro One LPSG?

Metro One LPSG is committed to creating an inclusive and diverse workplace where everyone feels valued. We offer competitive benefits, opportunities for career advancement, and a supportive environment where you can thrive.