Product Operations Director

8 hours ago

Oakland, California, United States Blue Shield of California Full time
Job Title: Director, Product Operations

Blue Shield of California is seeking a seasoned leader to drive the operational aspects of our product lifecycle. As Director, Product Operations, you will be responsible for defining and managing the operational model, leading cross-functional teams, and ensuring alignment with company goals and market demands.

Key Responsibilities:
  • Operational Strategy and Leadership: Oversee the strategic operations of the portfolio product implementation lifecycle, ensuring alignment with company goals and market demands.
  • Process Optimization: Develop and refine processes for product offering management development, launch, and lifecycle management to enhance efficiency and effectiveness.
  • Cross-functional Collaboration: Influence and lead coordination with product, legal, regulatory, engineering, marketing, sales, and other departments to ensure seamless product operations and successful launches.
  • Resource Management: Oversee resource allocation, budgets, and timelines to ensure each phase of the product lifecycle is optimized and completed on schedule and within scope.
  • Market Analysis: Conduct ongoing market analysis and competitive benchmarking to inform operational strategies and identify areas for improvement.
  • Stakeholder Communication: Communicate with parties within and outside of job functions, clearly communicate and work to influence others to accept / view practices and approaches.
  • Risk Management: Identify potential risks in product operations and implement mitigation strategies to address them proactively.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure operational success and guide future efforts.
  • Customer Feedback Integration: Ensure customer feedback is integrated into product operations to enhance product quality and customer satisfaction.
  • Continuous Improvement: Drive a culture of continuous improvement, identifying and implementing best practices to enhance product operations.
Requirements:
  • Typically, requires a college degree or equivalent experience and a minimum of 10 years in Healthcare Product experience, including 6 years of management experience.
  • Requires a minimum of 3 years' experience with a health plan with experience in health plan operations.
  • Requires Product Management Lifecycle operations experience.
  • Requires experience communicating progress and updates with leadership and the ability influence to gain buy-in.
  • Requires in-depth knowledge of the healthcare system.
  • Requires experience with change management processes.

Pay Range: The pay range for this role is: $165,990.00 to $248,930.00 for California.

Note: Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

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