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Insurance Client Service Representative

2 months ago

Rocky Mount, North Carolina, United States Philip Thomas - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Account Associate at Philip Thomas - State Farm Agent. As an Account Associate, you will play a critical role in delivering exceptional client experiences that drive the growth of our insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to understand their insurance needs and provide personalized service.
    • Follow up with customers as needed to ensure their needs are met and concerns are addressed.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate and deliver exceptional customer experiences.
    • Communicate effectively with team members to ensure seamless service delivery.
Requirements
  • Dedicated to Customer Service
    • Provide exceptional customer service to clients, ensuring their needs are met and concerns are addressed.
  • Effective Communication Skills
    • Communicate effectively with clients and team members to ensure seamless service delivery.
  • Problem-Solving Skills
    • Proactively identify and resolve customer issues in a timely and professional manner.
Benefits
  • Hourly Pay
  • Growth Potential
  • Valuable Career-Building Experience