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Client Support Specialist

2 months ago

Mount Airy, North Carolina, United States Jay's Heating, Air & Plumbing Full time
Position Overview

Customer Service Representative

Are you an enthusiastic and cheerful individual who radiates positivity? Do you possess a strong work ethic and a wealth of knowledge, ready to contribute to a thriving team?

If this resonates with you, let’s delve into what makes Jay's Heating, Air & Plumbing a remarkable place to work and what we seek in our candidates...

At Jay's, we pride ourselves on our commitment to delivering exceptional service, but what truly sets us apart is our vibrant company culture. We are expanding and are eager to welcome outstanding customer service representatives who can help us achieve our goals while embodying our core values: Integrity, Continuous Improvement, Positive Attitude, Kindness, and Exceptional Customer Service.

If you are a motivated individual who thrives on providing top-notch service, continue reading

Your role will involve enhancing customer satisfaction by transforming incoming calls into scheduled service appointments.

Compensation: $ /hourly

Work Schedule: Monday - Friday, 8 AM - 5 PM

What We Provide

  • Comprehensive Benefits: Medical and Life Insurance fully covered for full-time employees, along with Dental and Vision options for employees and their families, with additional coverage available.
  • Core Values:
    • Integrity
    • Continuous Improvement
    • Positive Attitude
    • Kindness - The Golden Rule
    • Exceptional Customer Service
  • Stability: A family-oriented, family-owned business established in 2005. Jay's is one of the largest and most reputable home service providers in the region, and we are just getting started.
  • Engagement: A supportive, team-oriented work environment with high employee engagement.
  • Growth Opportunities: Continuous professional and personal development training available.
  • Fun & Focused: We balance hard work with enjoyment - our team is composed of dedicated individuals with a strong work ethic and a positive mindset.
  • Community Commitment: A well-established brand with a stellar reputation, dedicated to supporting our community, veterans, and various local and global initiatives.
  • Employer of Choice: A reputable brand with a strong emphasis on fostering a positive company culture.
  • Our Standard: We take pride in delivering a 5-star customer service experience, as evidenced by our numerous positive reviews across various platforms.

Ideal Candidate Qualifications

  • 3+ years of experience in customer service within contact centers.
  • Demonstrated expertise in managing a high volume of inbound and outbound calls.
  • Excellent communication and interpersonal skills.
  • Proven ability to convert incoming calls into scheduled service appointments.
  • Experience in promoting membership-based services.
  • Skillful in addressing customer inquiries and resolving issues while enhancing brand loyalty.
  • Proficient in Microsoft Office and navigating web-based software.
  • Able to maintain real-time communication with dispatch and management.
  • Strong attention to detail.

If you believe this aligns with your career aspirations, we encourage you to submit your resume for consideration.