Client Support Specialist

2 weeks ago


Mount Airy, North Carolina, United States Jay's Heating, Air & Plumbing Full time
Job Overview

Customer Service Representative

Are you an energetic and cheerful individual who brings positivity to every interaction? Do you possess a strong work ethic and a commitment to excellence? If so, we have an exciting opportunity for you at Jay's Heating, Air & Plumbing.

At Jay's, we pride ourselves on our outstanding commitment to service and our vibrant company culture. We are a growing organization seeking exceptional customer service representatives to contribute to our success while embodying our core values: Integrity, Continuous Improvement, Positive Attitude, Kindness, and Exceptional Customer Service.

If you are passionate about providing top-notch service and enjoy engaging with people, we encourage you to consider this role.

Your primary responsibility will be to enhance customer satisfaction by converting incoming calls into scheduled service appointments.

Compensation: $ /hourly

Work Schedule: Monday - Friday, 8 AM - 5 PM

What We Provide

  • Comprehensive Benefits: Company-paid medical and life insurance for full-time employees, along with dental and vision coverage for employees and their families, with additional options available.
  • Core Values:
    • Integrity
    • Continuous Improvement
    • Positive Attitude
    • Kindness - The Golden Rule
    • Exceptional Customer Service
  • Stability: A family-oriented and family-owned business since 2005, Jay's is one of the largest and most established home service providers in the area.
  • Engagement: A positive, team-oriented work environment that fosters employee involvement.
  • Growth Opportunities: Ongoing professional and personal development training.
  • Work-Life Balance: We value hard work and also know how to have fun - our team is composed of dedicated individuals with a strong work ethic.
  • Community Commitment: We are dedicated to supporting our community, veterans, and various local and global initiatives.
  • Reputable Employer: An established brand known for its strong company culture and commitment to excellence.
  • Our Standard: We take pride in delivering a 5-star customer service experience, reflected in our numerous positive reviews across various platforms.

Ideal Candidate Qualifications

  • 3+ years of experience in customer service environments.
  • Demonstrated expertise in managing a high volume of inbound and outbound calls.
  • Strong communication and interpersonal skills.
  • Proven ability to convert incoming calls into scheduled appointments.
  • Experience with membership-based services.
  • Ability to address customer inquiries and resolve issues while promoting the brand.
  • Proficiency in Microsoft Office and web-based software.
  • Capability to maintain real-time communication with dispatch and management.
  • Attention to detail and thoroughness in following instructions.

If you believe this opportunity aligns with your career aspirations, we encourage you to submit your resume for consideration.



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