Account Manager

1 day ago

Union, Kentucky, United States Divisions Maintenance Group Full time
About the Role

We are seeking a highly motivated and experienced Account Executive to join our team at Divisions Maintenance Group. As an Account Executive, you will play a crucial role in driving our business growth by identifying and acquiring new clients within the facility management sector.

Key Responsibilities
  • Prospecting and Lead Generation: Identify and research potential clients and market segments within the facility management industry.
  • Develop and Maintain a Sales Pipeline: Develop and maintain a robust sales pipeline of prospective clients.
  • Conduct Market Research: Conduct market research to understand client needs and industry trends.
  • Build and Nurture Client Relationships: Build and nurture strong, long-term relationships with existing clients.
  • Client Service and Support: Serve as the primary point of contact for client inquiries and requests.
  • Solution Development: Understand clients' facility management needs and tailor solutions to meet their specific requirements.
  • Client Satisfaction and Feedback: Conduct regular check-ins to assess client satisfaction and gather feedback.
  • Sales Target Achievement: Collaborate with the Manager of Business Development to set and achieve sales targets and revenue goals.
  • Sales Presentations and Proposals: Prepare and deliver compelling sales presentations and proposals to clients.
  • Contract Negotiation: Negotiate contracts and agreements with clients, ensuring compliance with company policies.
  • Sales Activity Tracking: Maintain accurate records of sales activities and client interactions in Sales Force.
  • Team Collaboration: Coordinate with Marketing, Operations, and Customer Service teams to ensure alignment with overall business objectives.
  • Market Intelligence and Feedback: Provide insights and feedback on market intelligence, competitor activities, and client needs.
  • Operational Management: Manage operations amongst your clients until such a time you build an operations team to support your P&L.
  • Team Supervision: Supervise and lead operational teams responsible for delivering facility management services once P&L supports a team.
  • Service Quality and Efficiency: Monitor and ensure the quality and efficiency of service delivery, addressing any issues promptly.
  • Resource Allocation: Collaborate with teams to allocate resources effectively and optimize service delivery.
  • Process Improvement: Develop and implement process improvements to enhance operational efficiency.
  • Operational Budgeting: Prepare and maintain operational budgets, tracking expenses and revenue.
  • Performance Reporting: Provide accurate reporting and performance metrics to senior management.
  • Client Reporting: Prepare and deliver regular reports and updates to clients on performance and account status.
  • Internal Communication: Communicate effectively with internal teams to ensure alignment of client needs and operational requirements.
  • Client Issue Resolution: Address client concerns and resolve issues in a timely and satisfactory manner.
Requirements
  • Experience: 4-7 years' proven experience in inside sales, preferably in facility management or related industries.
  • CRM Proficiency: Proficiency in using Salesforce and other CRM type software.
  • Sales Excellence: Track record of Sales Excellence through prospecting, influencing, negotiating, and closing new business opportunities with financial acumen with budget management experience.
  • Industry Knowledge: Experience and understanding of how to navigate midsize and small customer organizations to gain access to key individuals, management, and purchasing decision makers.
  • Communication Skills: Excellent oral and written communication skills, multi-task oriented, and extremely strong public speaking skills.
  • Tactical Thinking: Strong tactical thinker with proven ability to link strategies and objectives to tactics. Foster change, incorporate innovation, and implement strategies throughout all levels of the organization.
  • Facility Management Knowledge: Strong understanding of facility management services and industry best practices.
  • Client Relationship Management: Exceptional client relationship management skills.
  • Leadership and Team Management: Strong leadership and team management skills.
  • Entrepreneurial Environment: Ability to work in an entrepreneurial environment and work as part of a go-to-market team.
  • Education: Bachelor's degree in business, marketing, or a related field; MBA preferred.
Computer Skills and Knowledge
  • Microsoft Office: Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook). Strong working knowledge of Salesforce.
Certifications and Licenses
  • Driver's License: Valid Driver's License.
Position Demands
  • Business Travel: Limited business travel when required to support accounts and new business growth.

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