Claim Resolution Specialist

4 weeks ago


Fremont, California, United States Info Way Solutions Full time
Job Title: Claim Resolution Specialist

At Info Way Solutions, we are seeking a highly skilled Claim Resolution Specialist to join our team. As a key member of our logistics team, you will be responsible for resolving freight claims in a timely and accurate manner.

  • Review new submissions to ensure all required documentation and claim details are included.
  • File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report.
  • Investigate and process damage claim submissions based on return authorizations and QA reports.
  • Communicate with the logistics service provider to ensure a timely and accurate resolution.
  • Thoroughly review all claim declinations and communicate the final resolution to customers, if valid.
  • Dispute invalid claim resolutions to overturn declination and negotiate claim settlements.
  • Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc.
  • Compile comprehensive claim analyses for monthly reporting to clients.
  • Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings.
  • Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss.
  • Escalate high-value declinations with management to discuss possible recourse.
  • Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables.
  • 1+ years of freight claims processing experience preferred.
  • Excellent verbal and written communication skills.
  • Strong critical thinking and creative problem solving skills.
  • Flexibility to work in a fast-paced, team-oriented environment.
  • Superior attention to detail, organization, cross-group collaboration, and project management skills.


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