Freight Claims Processor

5 days ago

Fremont, California, United States Info Way Solutions Full time
Freight Claims Processor

At Info Way Solutions, we are seeking a skilled Freight Claims Processor to join our team. As a key member of our operations team, you will be responsible for reviewing new submissions, investigating claims, and communicating with logistics service providers to ensure timely and accurate resolutions.

Key Responsibilities:
  • Review new submissions to ensure all required documentation and claim details are included
  • Investigate and process damage claim submissions based on return authorizations and QA reports
  • Communicate with logistics service providers to ensure a timely and accurate resolution
  • Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
  • Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
  • Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc
  • Compile comprehensive claim analyses for monthly reporting to clients
  • Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
  • Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
  • Escalate high-value declinations with management to discuss possible recourse
  • Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
  • 1+ years of freight claims processing experience preferred
  • Excellent verbal and written communication skills
  • Strong critical thinking and creative problem solving skills
  • Flexibility to work in a fast-paced, team-oriented environment
  • Superior attention to detail, organization, cross-group collaboration, and project management skills

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