Retail Operations Supervisor

2 weeks ago


Los Angeles, California, United States 10 Peet's Coffee Inc. Full time

Position: Retail Operations Supervisor

10 Peet's Coffee Inc. is in search of dedicated Retail Operations Supervisors who are passionate about coffee and customer service. This role is designed as a stepping stone towards a Store Manager position, with the aim of achieving readiness within a specified timeframe.

Key Responsibilities:

  • Oversee daily operations of the coffee establishment, ensuring exceptional customer service and sales performance.
  • Foster a culture of authenticity, respect, and integrity among team members.
  • Support employee development and facilitate positive change within the team.
  • Drive operational excellence by utilizing available tools and demonstrating a strong sense of ownership.
  • Commit to maintaining high standards in store operations and customer experience.
  • Champion professional growth and development opportunities for team members.

Ideal Candidate Profile:

  • Minimum of two years of experience in a retail management or supervisory role, demonstrating superior customer service skills.
  • Aspiring to develop into a Store Manager role within a year.
  • Ability to take charge of personal development in collaboration with senior management.
  • Exhibit a friendly and energetic demeanor, with a strong focus on customer satisfaction.
  • Maintain professionalism and composure in a dynamic work environment.
  • Possess excellent time-management and delegation skills.
  • Demonstrate effective problem-solving abilities and sound judgment.
  • Communicate effectively with customers and team members at all levels.
  • Exhibit reliability and punctuality.
  • Capable of performing various physical tasks throughout the work shift.

Benefits:

  • Competitive starting salary based on experience and location.
  • 401(k) plan with generous matching contributions.
  • Comprehensive medical, dental, and vision insurance.
  • Access to mental health resources through the Employee Assistance Program.
  • Tuition scholarship opportunities for continued education.
  • Opportunities for career advancement and professional growth.
  • Paid time off, including vacation, holidays, and sick leave.
  • Monthly bonus program based on performance.
  • Employee discounts on coffee and baked goods.

10 Peet's Coffee Inc. is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.



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