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Retail Operations Supervisor
2 months ago
Location:
This position is based in a vibrant retail environment.
Role Overview:
The Retail Operations Supervisor plays a crucial role in enhancing service quality, driving sales, and ensuring smooth business operations to create an engaging shopping atmosphere. This position emphasizes building a cohesive team through ongoing education about brand values and store objectives.
Customer Engagement
- Acts as a brand ambassador to foster a welcoming and inclusive atmosphere in alignment with company values.
- Models exemplary service standards to cultivate an environment where all customers feel appreciated and valued.
- Collaborates with the leadership team to organize unique customer events that strengthen brand loyalty and community ties.
- Engages actively in managing the sales floor, inspiring team members to prioritize customer satisfaction and meet store goals.
- Involved in the recruitment, hiring, and onboarding processes to build a diverse and motivated workforce.
- Utilizes available resources to promote employee growth and support initiatives such as recognition programs and team-building activities.
- Assists with daily operational tasks including opening and closing procedures, maintaining store standards, restocking merchandise, and addressing facility or IT concerns.
- Works closely with key partners to ensure effective execution of inventory management and fulfillment processes; upholds visual merchandising standards and manages product availability.
- Provides insights on team training needs to optimize scheduling and payroll allocation, enhancing sales performance and brand initiatives.
- Contributes to a supportive work environment by actively listening and valuing diverse perspectives.
- Maintains open lines of communication with leadership to ensure teamwork in achieving store objectives.
- Embraces a people-first approach, prioritizing employee engagement and effectively sharing store priorities and brand messages.
- Offers feedback regarding customer and staff experiences to enhance service delivery.
- Passionate about the brand.
- Minimum of 1 year of experience in retail leadership.
- Proven ability to work collaboratively within a team.
- Willingness to work flexible hours, including evenings and weekends.
- Desire to learn and advance within the organization.
The company offers a comprehensive benefits package, which may include medical, dental, vision, paid time off, generous employee discounts, retirement savings, and more. Specific benefits may vary based on location and employment status.
Equal Opportunity Statement:The company is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants without regard to race, color, sex, religion, age, disability, national origin, or any other protected characteristic. We believe in creating a safe and respectful work environment for all employees.
