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Retail Operations Supervisor
2 months ago
Sally Beauty
Position: Retail Operations Supervisor
Key Responsibilities
The Retail Operations Supervisor plays a crucial role in recruiting, mentoring, and guiding all store personnel while ensuring exceptional customer service, efficiently managing all retail functions, and upholding brand integrity. Formulate strategies and plans to meet critical performance metrics and financial objectives through business evaluation, action planning, effective communication, and consistent accountability. This role supports the Store Manager in various capacities and assumes all Primary Responsibilities in their absence.
Core Responsibilities
- 30% Brand Management: Provides oversight and supports the strategic planning of team members' daily objectives and activities to deliver an outstanding customer experience that maximizes sales and drives customer loyalty. Ensures adherence to brand standards, including merchandising, marketing, and dress code. Acts as the primary contact for resolving customer inquiries and concerns while analyzing store trends to anticipate customer needs.
- 30% Team Development: Engages, trains, and nurtures team members to achieve favorable outcomes. Utilizes internal recruitment platforms and actively seeks to build a robust network of external candidates to fill vacancies as needed. Identifies strengths and areas for improvement for each team member and addresses them through coaching or counseling. Maintains positive associate relations by resolving concerns and keeping the team informed of relevant company updates.
- 30% Operational Excellence: Ensures the execution of all company protocols through training, management, analysis, and continuous improvement. Oversees processes that support digital strategies such as Omni-channel fulfillment.
- 10% Safety and Loss Prevention: Guarantees a safe environment for both associates and customers by adhering to all policies and procedures. Responsible for safeguarding company assets by ensuring compliance with inventory and cash control measures. Analyzes available reporting and utilizes technology to ensure compliance with safety training and execution.
- High School Diploma or equivalent.
- Must be at least 18 years of age.
- Preferred minimum of 3+ years in retail sales or customer service.
- At least 1+ year(s) of prior management experience preferred.
- Ability to lead or support a team to achieve business goals.
- Effective communication skills with team and management.
- Availability to meet the scheduling needs of the business.
- Cosmetology license is a plus, but not mandatory.
- Passionate Learner.
- Desire for growth and learning.
- Adjusts to multiple demands and effectively responds to new challenges.
- Builds capable, diverse teams through hiring, development, and coaching.
- Conveys information clearly and creates an engaging environment.
- Fosters strong partnerships and engages with associates across all levels.
- Understands and addresses the needs of both external and internal customers.
- Drives and delivers on plans, holding self and team accountable for achieving objectives.
- Demonstrates broad perspective to enhance business performance.
- Implements and adapts plans, following through on commitments.
- Evaluates information and considers alternatives to make informed decisions.
- This position requires physical activity, including extended periods of standing, walking, and lifting moderately heavy items.
- The work environment involves everyday risks or discomforts requiring standard safety precautions typical of retail settings.
Our Company is a leader in the wholesale and retail distribution of beauty supplies, dedicated to providing customers with access to high-quality professional beauty products and exceptional service. We embrace diversity and inclusivity, fueling our innovation and growth. Join us and discover a place where you can thrive.
