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Retail Operations Supervisor
2 months ago
Retail Operations Supervisor
at Joybird
Joybird is committed to the belief that everyone deserves to express their individuality through their home furnishings. Our tailored and thoughtfully selected furniture is designed to cater to the distinct preferences of our clientele, ensuring a premium product that stands the test of time.
We are on the lookout for a Full-Time Retail Operations Supervisor to join our dynamic team.
The Retail Operations Supervisor at Joybird is crucial in establishing the groundwork for our retail operations. Reporting directly to the Store Leader, you will play a vital role in driving the success of our retail outlet. This position offers significant growth opportunities as the company expands. You will collaborate with the Store Leader to cultivate a team of outstanding stylists, implement effective processes and procedures that enable us to consistently deliver exceptional customer service, and ensure that the store surpasses established financial performance benchmarks.
Your Responsibilities Include:
- Providing guidance and mentorship to team members while proactively identifying challenges and swiftly executing solutions.
- Becoming a knowledgeable resource on the complete Joybird product line and offering style guidance and product suggestions tailored to each customer's specific needs.
- Collaborating with the Store Leader to relay valuable insights to our product, marketing, and technology teams regarding customer preferences and feedback.
- Assisting the Store Leader with scheduling and payroll management to effectively align with business requirements and company standards.
- Maintaining operational excellence by supporting the implementation of key policies, procedures, training, and initiatives with your team.
- Participating in the recruitment of top talent for the team.
- In partnership with the Store Leader, analyzing key performance indicators and reports to develop business solutions that exceed sales targets.
- Managing store opening and closing procedures, including cash handling where appropriate.
- Leading, upholding, and embodying Joybird's mission and core values.
You Are an Ideal Candidate If You Possess:
- Strategic Thinking: You approach problem-solving with creativity and are comfortable making informed decisions.
- Expert Guidance: You excel at guiding customers through their purchasing journey and setting clear expectations for delivery.
- Results Orientation: You actively seek opportunities to create brand advocates and thrive on surpassing goals.
- Leadership Experience: You have 1-3 years of management experience in retail or hospitality.
- Coaching Skills: You can inspire your team toward a shared vision through effective communication and mentorship.
- Frontline Engagement: You are energized by leading from the sales floor and can remain mobile for extended periods.
- Flexibility: You take ownership of your responsibilities and are available to work during evenings, weekends, and holidays.
Our Core Values:
- Customer Focused: You are dedicated to delivering an exceptional experience for every customer.
- Transparent: You regularly share information and feedback to strengthen relationships and enhance problem-solving.
- Driven by Results: You set high standards and strive to exceed them.
- Continuous Improvement: You are committed to personal and professional growth.
Benefits:
- Competitive salary
- A forward-thinking business that embraces technology
- A leadership team that values integrity and innovation
- A rapidly growing startup with a proven business model
- Comprehensive benefits package including medical, dental, vision, FSA, and 401(K)
- Generous Paid Time Off
- Employee discounts on furniture
