Front Office Supervisor

6 days ago

San Rafael California, United States Marin Community Clinics Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Marin Community Clinics. As a key member of our front office team, you will be responsible for coordinating the flow of front office activities, resolving issues, and ensuring a positive patient experience.

Key Responsibilities
  • Coordinate and direct front office activities to ensure efficient and effective patient flow.
  • Resolve issues and concerns related to patient medical appointment activities, patient requests, and inquiries.
  • Represent the clinic in a professional manner to the public and within the organization.
  • Supervise and manage front office staff, including interviewing, hiring, training, and evaluating employees.
  • Ensure accurate entry of billing and demographic data in our Practice Management System.
  • Manage patient payments, reconcile receipts and charges, and oversee pre-registration and chart preparation.
  • Resolve internal problems and patient/staff difficulties in the reception area.
  • Collaborate with other departments to ensure successful coordination of activities.
  • Ensure the front desk work area and patient waiting room are maintained in a clean and orderly condition.
Requirements
  • High School Diploma or Equivalent (GED) required.
  • 1-2 years of medical office supervisory experience required.
  • Post-secondary training or certifications preferred.
  • Administrative and supervisory experience in a primary care/community health - FQHC setting is preferred.
  • Demonstrated knowledge of local health care delivery system.
  • Current First Aid/CPR preferred.
  • Experience with EPIC Electronic Health Records preferred.
Benefits

We offer a competitive benefits program that includes affordable health insurance, Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

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