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Client Care Specialist

2 months ago


Doral, Florida, United States Innovetive Petcare Full time
About the Role

We are seeking a highly skilled and compassionate Veterinary Client Service Representative to join our team at Innovetive Petcare. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our clients and their pets.

Responsibilities
  • Provide friendly, quality customer care to patients and clients
  • Process invoices and payments in a timely and accurate manner
  • Answer phone calls, schedule appointments, and obtain all necessary medical history
  • Determine the status of the patient's immunizations and tests
  • Communicate with the doctor and technical staff on the patient's arrival and necessary treatments
  • Fulfill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
  • Accurately input data into computer software
  • Perform other tasks as assigned or reassigned as policies and procedures change
Preferred Qualifications
  • High school diploma or equivalent
  • Weekend availability as needed
  • Ability to lift 30-50 pounds
Benefits
  • Paid time off
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Training and Career development