Client Service Representative
6 days ago
We are seeking a highly skilled and compassionate Client Service Representative to join our team at Innovetive Petcare. As a key member of our front office staff, you will play a vital role in delivering exceptional customer service and ensuring a positive experience for our clients and their pets.
Key Responsibilities- Greet Clients and Visitors: Provide a warm and welcoming demeanor to all clients and visitors, setting the tone for a positive experience.
- Manage Client Inquiries: Respond to phone calls, schedule appointments, and address client concerns in a timely and professional manner.
- Process Payments and Maintain Records: Accurately process payments and maintain up-to-date financial records, ensuring seamless transactions and efficient operations.
- Coordinate Communication: Facilitate effective communication between clients and veterinary staff to ensure exceptional patient care and satisfaction.
- Client Education: Educate clients about our services, products, and preventive care recommendations, promoting a culture of wellness and informed decision-making.
- Reception Area Maintenance: Maintain a clean and organized reception area, reflecting the high standards of our veterinary practice.
- Customer Service Experience: Previous experience in customer-facing roles, preferably in a veterinary or medical setting.
- Strong Communication Skills: Possess excellent communication skills, with a focus on empathy and understanding, to effectively interact with clients and staff.
- Multitasking and Technical Skills: Demonstrate the ability to multitask efficiently in a fast-paced environment, with proficiency in computer systems for scheduling and record keeping.
- Passion for Animal Care: Show a genuine passion for animals and a dedication to their well-being, aligning with our commitment to exceptional patient care.
- Competitive Salary: Receive a competitive salary commensurate with experience.
- Health and Wellness Benefits: Enjoy comprehensive health, vision, and dental insurance, as well as opportunities for professional growth and development.
- Retirement Plan Options: Participate in a 401K retirement plan with employer match, ensuring a secure financial future.
- Supportive Team Environment: Join a collaborative and supportive team environment, working in a modern veterinary facility that prioritizes excellence and compassion.
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