IT Support Specialist
3 days ago
At Ameritas, we are seeking a highly motivated and detail-oriented IT Intern to join our team. As an IT Intern, you will play a critical role in providing exceptional support to our employees by troubleshooting and resolving technical issues related to PC hardware, software, and network infrastructure.
Key Responsibilities:- Provide technical support for IT endpoint equipment, including installation, maintenance, and problem diagnosis.
- Assist with the deployment of PC equipment and provide basic break/fix support for printers and copiers.
- Document, track, and escalate incidents and service requests using our corporate IT service management tool.
- Respond to service requests in a timely and professional manner via telephone and email communication.
- Perform simple tasks in support of assigned projects and work orders.
- Demonstrated experience in customer service with professional verbal and written communication skills.
- Technical aptitude and ability to troubleshoot.
- Must be actively enrolled in an IT degree program at an accredited institution.
- Interest in IT infrastructure, endpoint support, engineering, or security is desired.
- Able to commit to a 12-month (or longer) internship with hours including part-time during the school year and full-time during the summer.
- A competitive hourly rate of $13.33 - $26.67.
- A dynamic and inclusive work environment that values diversity and promotes professional development.
- The opportunity to work with a team of experienced professionals who are passionate about delivering exceptional service to our customers.
Ameritas is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
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