Intake Coordinator

1 day ago


Mount Laurel, New Jersey, United States Alera Group Full time
Job Summary

Alera Group is seeking a highly skilled Customer Service Specialist/Intake Coordinator to provide exceptional customer experience in a telephonic environment.

Key Responsibilities
  • Provide plan/policy and claim information, assist with submission of claims, and make outbound calls to gather missing information on incomplete claims.
  • Receive and triage incoming communications to determine the nature of callers' requests.
  • Assist employees in navigating the leave of absence/disability claim process and facilitate transfers to other areas when necessary.
  • Collect all pertinent information from employees and enter it accurately into the claims system.
  • Verify employee eligibility for coverage/benefits through the claims system/software and enter all pertinent information timely, completely, and accurately.
  • Understand and respect the sensitivity and confidential nature of issues discussed and information handled.
  • Exercise careful discretion when collecting, discussing, and documenting any/all information.
  • Request employee leave policy kits and any other necessary information from employers and third parties.
  • Redirect quality of care/service complaints to contact center manager.
  • Provide requests for information, explanation of benefits, etc. to the correct operational area within the claims department.
  • Send acknowledgement and authorization correspondence timely, ensuring all incoming claims are processed in accordance with regulatory requirements and adhering to mandated compliance timeframes.
  • Handle incoming emails, faxes, and retrieve voice mail messages accurately and timely daily.
  • Perform project work and other related duties as assigned or required.
Requirements
  • Demonstrate critical thinking in activities requiring analysis, investigation, and/or planning.
  • Strong problem-solving and analytical skills.
  • Ability to work independently.
  • Comfortable working with multiple priorities in a changing environment.
  • New hires should live a commutable distance from the site the role is posted in.
About Alera Group

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life, and disability insurance, 401k, generous paid time off, and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.



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