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Energy Assistance Program Coordinator

2 months ago

Mount Vernon, New York, United States Community Action of Skagit County Full time
Job Overview

Salary: Starting Wage between $20.93 per hour (DOE)

Under the supervision of the Energy Program Coordinator, the Energy Service Screener is responsible for the initial evaluation of applicants and the organization of appointments for the Low-Income Energy Assistance Program. This role includes providing administrative support to Energy Program Specialists and managing the main agency reception line as required. This is a full-time position, requiring 37.5 hours of work per week.

Key Responsibilities:

  1. Respond to phone inquiries, welcome clients, assess their needs, schedule appointments, and provide information regarding the Energy Program.
  2. Assist clients, both online and in-person, in completing the Energy Assistance application process.
  3. Conduct brief assessments of client needs and refer them to additional programs and resources as necessary.
  4. Make appointment confirmation calls at 10-day and 1-day intervals.
  5. Organize and maintain daily intake documentation for Energy Program Specialists.
  6. Educate clients on basic home energy conservation through informational materials and brief discussions.
  7. Input client data into various agency databases.
  8. Process PSE help files electronically.
  9. Provide administrative support to Energy Program Specialists as directed by the Energy Program Manager.
  10. Cover the main agency reception line and desk when necessary.
  11. Collaborate with Community Action staff and other community resources to assist clients facing energy emergencies.
  12. Participate in agency staff meetings and training sessions as required.
  13. Perform other related duties as assigned by management.

Qualifications:

Education & Experience:

An equivalent combination of education and experience that provides the necessary skills, knowledge, and abilities to perform the job effectively.

  • Minimum requirement of a High School Diploma or GED/HSE.
  • Previous experience in customer service is preferred.

Licenses & Certifications:

  • Must possess a valid driver’s license and auto liability insurance if using a personal vehicle for work-related travel.

Skills and Abilities:

  • Bilingual proficiency in Spanish and English; knowledge of additional languages is advantageous.
  • Basic clerical skills including filing, mathematics, data entry, and clear writing are essential.
  • Ability to work independently as well as collaboratively within a team; self-motivated.
  • Strong organizational and time management skills, with the capacity to handle multiple tasks.
  • Exceptional customer service abilities.
  • Proficient in Microsoft Office Suite applications, including Excel, Word, Access, PowerPoint, Publisher, and Outlook.
  • Effective communication skills, both oral and written.
  • Familiarity with standard office procedures and technologies (phone, computer, printer, photocopier, scanner, fax machine) is required.
  • Demonstrated ability to work harmoniously with individuals from diverse cultural, socioeconomic, educational, and experiential backgrounds.

Compensation and Benefits:

Wage is set at $20.93 per hour (DOE).

Benefits include:

  • Medical & Dental Insurance, including prescription and vision coverage.
  • Life Insurance and Accidental Death & Dismemberment (AD&D) coverage.
  • Cafeteria 125 Supplemental Benefits.
  • Retirement Plan with a 3% Employer Match.
  • Employee Assistance Program and Mental Health Support.
  • Paid Sick and Vacation Leave.
  • 12 Holidays per year.
  • Discounts for health club memberships.

(Community Action reserves the right to modify, amend, or terminate any benefit at any time for any reason.)

Application Process:

Qualified candidates are encouraged to submit the following:

  1. Community Action Application
  2. Resume
  3. Letter of Interest

Application packets should be submitted as directed. Community Action of Skagit County is an Equal Opportunity Employer. If you require accommodation during the application process, please reach out to our HR Department.