Administrative Specialist
4 weeks ago
The Minnesota Board of Social Work is seeking an Administrative Specialist to provide support to the licensure and compliance units, as well as the operations/administration unit. The successful candidate will be responsible for performing as a secondary customer service representative, providing administrative support, and assisting with board and board committee meeting coordination.
Key Responsibilities- Respond to inquiries from diverse stakeholders about Board requirements by phone, email, and in person, providing accurate information.
- Maintain current knowledge and understanding of all business operations and statutory requirements.
- Process daily receipt of all incoming documentation, including cash receipts.
- Retrieve and process incoming and outgoing mail.
- Perform data entry.
- Scan and file digital documentation received via mail, email, or fax into electronic file system and BOSW database.
- Coordinate the entry, printing, and mailing of license certificates.
- Assist with the processing of fingerprint criminal background check data.
- Verify accuracy, prepare, and mail batches of correspondence, renewal notices, certificates, and other licensure and complaint materials.
- Copy documents and forms and collate and bind written materials.
- Assist with Board and Board committee meeting coordination.
- Perform miscellaneous administrative tasks such as data and word processing using Board's database and word processing systems.
- Skills in word processing sufficient to use software, such as Microsoft Word, to type and format letters, memos, reports, and minutes of meetings.
- Skills in data entry sufficient to read source documents and accurately enter data in specific data fields.
- Skills in customer service sufficient to provide prompt, courteous, and accurate information to customers in person, on the phone, and through email and other written correspondence.
- Knowledge of communications sufficient to perform the job duties described above, using reading, writing, and speaking skills.
- Knowledge of math sufficient to compare delivered items to invoice statements and maintain accurate inventories of supplies.
- Knowledge of current data entry, scanning, filing, and document storage procedures.
- Ability to use a multi-line telephone system and general office equipment for copying, faxing, and scanning documents.
- Ability to manage public and non-public data.
- Previous administrative support experience.
- Strong interpersonal skills.
- Ability to learn, understand, and apply Board rules and statutory requirements.
- Ability to handle difficult contacts in a courteous, confident, and professional manner.
- Ability to handle frequent interruptions and multi-task.
- Ability to work in a seated or standing position for extended periods of time.
- Lift, carry, and retrieve files from boxes.
- Move items up to 20 pounds.
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