Administrative Specialist

4 weeks ago


GondrecourtleChâteau, Grand Est, United States Minnesota Careers Full time
Job Summary

The Minnesota Board of Social Work is seeking an Administrative Specialist to provide support to the licensure and compliance units, as well as the operations/administration unit. The successful candidate will be responsible for performing as a secondary customer service representative, providing administrative support, and assisting with board and board committee meeting coordination.

Key Responsibilities
  • Respond to inquiries from diverse stakeholders about Board requirements by phone, email, and in person, providing accurate information.
  • Maintain current knowledge and understanding of all business operations and statutory requirements.
  • Process daily receipt of all incoming documentation, including cash receipts.
  • Retrieve and process incoming and outgoing mail.
  • Perform data entry.
  • Scan and file digital documentation received via mail, email, or fax into electronic file system and BOSW database.
  • Coordinate the entry, printing, and mailing of license certificates.
  • Assist with the processing of fingerprint criminal background check data.
  • Verify accuracy, prepare, and mail batches of correspondence, renewal notices, certificates, and other licensure and complaint materials.
  • Copy documents and forms and collate and bind written materials.
  • Assist with Board and Board committee meeting coordination.
  • Perform miscellaneous administrative tasks such as data and word processing using Board's database and word processing systems.
Requirements
  • Skills in word processing sufficient to use software, such as Microsoft Word, to type and format letters, memos, reports, and minutes of meetings.
  • Skills in data entry sufficient to read source documents and accurately enter data in specific data fields.
  • Skills in customer service sufficient to provide prompt, courteous, and accurate information to customers in person, on the phone, and through email and other written correspondence.
  • Knowledge of communications sufficient to perform the job duties described above, using reading, writing, and speaking skills.
  • Knowledge of math sufficient to compare delivered items to invoice statements and maintain accurate inventories of supplies.
  • Knowledge of current data entry, scanning, filing, and document storage procedures.
  • Ability to use a multi-line telephone system and general office equipment for copying, faxing, and scanning documents.
Preferred Qualifications
  • Ability to manage public and non-public data.
  • Previous administrative support experience.
  • Strong interpersonal skills.
  • Ability to learn, understand, and apply Board rules and statutory requirements.
  • Ability to handle difficult contacts in a courteous, confident, and professional manner.
  • Ability to handle frequent interruptions and multi-task.
Physical Requirements
  • Ability to work in a seated or standing position for extended periods of time.
  • Lift, carry, and retrieve files from boxes.
  • Move items up to 20 pounds.


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