Veteran Service Representative

1 week ago


GondrecourtleChâteau, Grand Est, United States Veterans Benefits Administration Full time
Job Summary

The Veteran Service Representative (Authorization Quality Review Specialist) is a critical role within the Veterans Benefits Administration, responsible for ensuring the accuracy and quality of compensation and pension claims. As an Authorization Quality Review Specialist, you will play a key part in the quality assurance program, providing technical advice and guidance to Veterans Service Representatives and identifying areas for improvement.

Key Responsibilities

* Conduct quality reviews of claims to determine authorization quality levels and identify training needs
* Provide advisory services to management on quality trend information and develop training strategies to address deficiencies
* Analyze performance deficiencies and quality trends to identify knowledge/skill gaps and provide quality-review services, feedback, and guidance to staff

Requirements

* One year of specialized experience equivalent to the GS-11 level or higher, with a focus on claims management, training, and quality assurance
* Strong analytical and problem-solving skills, with the ability to interpret federal compensation and pension laws and regulations
* Excellent communication and interpersonal skills, with the ability to work effectively with staff and management

Working Conditions

* The work is mostly sedentary, with some walking, standing, and carrying of light items
* The incumbent may be required to push or pull carts to transport claims folders

What We Offer

* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
* Opportunities for professional growth and development, with training and mentorship programs available
* A dynamic and supportive work environment, with a team of dedicated professionals committed to serving our nation's veterans

How to Apply

To apply for this position, please submit your application package, including your resume and a cover letter, to the contact information listed below. We look forward to hearing from you

Contact Information

Anthony Gillespie
Phone: 303-914-5499 x3628
Email: anthony.gillespie@va.gov
Address: St Paul Regional Benefit Office, 1 Federal Dr, Fort Snelling, St Paul, MN 55111-4050

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