Current jobs related to Customer Success Specialist - Houston, Texas - Voovio

  • Customer Success Specialist

    1 month ago

    Houston, Texas, United States OptiSigns Inc. Full time

    Job Title: Customer Success SpecialistWe are seeking a highly skilled Customer Success Specialist to join our team at OptiSigns Inc. in Houston, TX. As a key member of our customer success team, you will be responsible for providing technical assistance and support to our clients, ensuring they achieve their goals and objectives.Key Responsibilities:Provide...

  • Customer Success Specialist

    7 days ago

    Houston, Texas, United States PCS Software Full time

    About PCS SoftwarePCS Software is a leading provider of innovative Transportation Management System (TMS) solutions for the Trucking and Logistics Industry. We are dedicated to driving the success of our customers through our cutting-edge technology.Job SummaryWe are seeking a highly motivated and experienced Customer Success Specialist to join our team. As...

  • Customer Success Specialist

    1 month ago

    Houston, Texas, United States HungerRush Full time

    Job Title: Customer Success SpecialistAt HungerRush, we're on a mission to revolutionize the restaurant industry with our cutting-edge technology. As a Customer Success Specialist, you'll play a crucial role in helping our restaurant partners achieve success with our Menufy by HungerRush platform.Key Responsibilities:Assess customer needs and provide expert...

  • Customer Success Specialist

    2 weeks ago

    Houston, Texas, United States Voovio Full time

    About the RoleVoovio Technologies is seeking a skilled Customer Success Specialist to join our team. As a key member of our Customer Success team, you will be responsible for supporting customers as they transition from sales prospects to active users of our products.The ideal candidate will have a strong understanding of the downstream industry and...

  • Customer Success Specialist

    1 month ago

    Houston, Texas, United States Voovio Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Voovio Technologies. As a key member of our Customer Success team, you will be responsible for ensuring our customers achieve maximum value from our products and services.Key ResponsibilitiesDevelop and maintain strong relationships with our customers, understanding...

  • Customer Success Specialist

    2 weeks ago

    Houston, Texas, United States Cengage Group Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Specialist to join our team at Cengage Group. As a key member of our sales team, you will play a critical role in driving customer retention and sales growth through support of customers with their digital solutions.Key ResponsibilitiesBuild consultative relationships with...

  • Customer Success Specialist

    1 week ago

    Houston, Texas, United States OptiSigns Inc. Full time

    Job DescriptionOptiSigns Inc. is seeking a skilled Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for providing technical assistance and support to our clients, ensuring they have a seamless experience with our digital experience platform.Key Responsibilities:Provide technical support and...

  • Customer Success Specialist

    2 weeks ago

    Houston, Texas, United States OptiSigns Inc. Full time

    Job DescriptionAt OptiSigns Inc., we're seeking a skilled Customer Success Specialist to join our team. As a key member of our support team, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide technical assistance and support for incoming queries and issues related to the...

  • Customer Success Automation Specialist

    4 weeks ago

    Houston, Texas, United States CSW Industrials Inc. Full time

    Job SummaryRectorSeal is seeking a highly skilled Customer Success Automation Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring seamless order processing and data management for our customers. This role requires strong analytical and problem-solving skills, as well as excellent communication and...

  • Customer Success Strategist

    2 weeks ago

    Houston, Texas, United States PCS Software Full time

    About PCS SoftwarePCS Software is a leading provider of innovative Transportation Management System (TMS) solutions. Our mission is to drive the success of our customers through cutting-edge technology and exceptional customer support.Job Title: Customer Success SpecialistWe are seeking a highly motivated and experienced Customer Success Specialist to join...

  • Customer Success Professional

    3 weeks ago

    Houston, Texas, United States PCS Software Full time

    {"title": "Customer Success Specialist", "description": "About the RoleAt PCS Software, we are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring our customers achieve their desired outcomes by closely monitoring customer health, driving engagement, and...

  • Customer Success Specialist

    2 weeks ago

    Houston, Texas, United States Voovio Full time

    About Voovio TechnologiesVoovio Technologies is a leading software company that serves the biggest petrochemical, refining, and manufacturing companies in the world. Our patented technology and Knowledge Automation platform for field operations enable industrial manufacturing customers to increase profitability by reducing equipment downtime, boosting...

  • Customer Success Specialist Petrochemical/Chemical Industry

    2 weeks ago

    Houston, Texas, United States Voovio Full time

    About Voovio TechnologiesVoovio Technologies is a software company that serves the biggest petrochemical, refining, and manufacturing companies in the world. Our patented technology and Knowledge Automation platform for field operations enable industrial manufacturing customers to increase profitability by reducing equipment downtime, boosting operator...

  • Customer Success Specialist

    3 weeks ago

    Houston, Texas, United States Voovio Full time

    About Voovio TechnologiesWe are a leading software company serving the petrochemical, refining, and manufacturing industries. Our patented technology and Knowledge Automation platform enable industrial manufacturing customers to increase profitability by reducing equipment downtime, boosting operator productivity, and accelerating onboarding.Job SummaryWe...

  • Customer Success Specialist

    1 month ago

    Houston, Texas, United States Voovio Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Voovio Technologies. As a key member of our Customer Success team, you will be responsible for ensuring our customers in the petrochemical and refining industries achieve maximum value from our products.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Success Specialist

    1 month ago

    Houston, Texas, United States Voovio Full time

    About Voovio TechnologiesVoovio Technologies is a leading software company that serves the biggest petrochemical, refining, and manufacturing companies worldwide. Our patented technology and Knowledge Automation platform for field operations enable industrial manufacturing customers to increase profitability by reducing equipment downtime, boosting operator...

  • Account Development Specialist

    1 week ago

    Houston, Texas, United States Success Over Struggles Full time

    Job OverviewAt Success Over Struggles, we're seeking a highly motivated and results-driven Account Development Specialist to join our team. As a key member of our sales team, you will be responsible for establishing and maintaining strong relationships with our clients and customers, driving business growth through effective account management and sales...

  • Account Development Specialist

    1 week ago

    Houston, Texas, United States Success Over Struggles Full time

    Job OverviewAt Success Over Struggles, we're seeking a highly motivated and results-driven Account Development Specialist to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving revenue growth.Key...

  • Customer Success Specialist

    2 weeks ago

    Houston, Texas, United States Voovio Full time

    About Voovio TechnologiesVoovio Technologies is a leading software company that serves the biggest petrochemical, refining, and manufacturing companies worldwide. Our patented technology and Knowledge Automation platform for field operations enable industrial manufacturing customers to increase profitability by reducing equipment downtime, boosting operator...

  • Customer Success Manager

    4 weeks ago

    Houston, Texas, United States ConvergePoint Full time

    Customer Success ManagerConvergePoint is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our valued customers.Key Responsibilities:Build and maintain strong relationships with customers to drive customer satisfaction and...

Customer Success Specialist

2 months ago

Houston, Texas, United States Voovio Full time
About Voovio Technologies

Voovio Technologies is a leading software company that serves the biggest petrochemical, refining, and manufacturing companies in the world. Our patented technology and Knowledge Automation platform for field operations enable industrial manufacturing customers to increase profitability by reducing equipment downtime, boosting operator productivity, and accelerating onboarding.

Job Summary

The Customer Success Specialist will work closely with our Customer Success team to support customers as they transition from sales prospects to active users of our products. This role is focused on customer loyalty and building long-term client relationships. The ideal candidate will be heavily involved in onboarding new customers and ensuring they reap the maximum value from Voovio by working closely with our Operations, Sales, and Production teams.

Key Responsibilities
  • Interact with existing customers on a regular basis to understand their challenges and assist with implementing policies and procedures to enhance customer satisfaction.
  • Design and provide group and 1:1 training sessions for customers on how to use Voovio's tools and features.
  • Document and track operator performance on simulation modules and collect other performance data for customer champions.
  • Assist our operations team with tasks such as documenting and reviewing customer performance, helping obtain and analyze business case data, and attending customer meetings to demonstrate our Enhanced Reality tools.
  • Establish and maintain positive long-term relationships with key client accounts and strategic partners.
  • Ensure customers receive fast and successful responses to issues and questions.
  • Support customers with IT challenges and collect and communicate customer feedback to our Development team to enhance our product line.
  • Liaise closely with our U.S. Sales & Operations teams on project development and identify new opportunities with customers.
  • Quickly learn new features and updates to our product suites and demonstrate to our Sales team and existing customers.
Requirements
  • Bachelor's degree in Engineering.
  • Manufacturing or process industry-related experience.
  • Computer literacy and familiarity with standard software tools.
  • Valid U.S. passport and legal status to work in the U.S.
  • A vehicle.
Preferred Qualifications
  • Experience working in a refinery or chemical plant.
  • Ability to problem-solve and adapt to challenges quickly.
  • Strong communication skills, both oral and written.
  • Confident and proven record of using software applications.
  • Team-oriented, working with customer and Voovio personnel at varying levels of responsibility.
  • Drive to listen and seek to understand different perspectives.
  • Ability to work remotely and independently.
  • Self-starter and results-focused.
  • Possess high ethical standards.
  • Detail-oriented.
Compensation
  • Competitive salary.
  • Competitive company health plans available.
  • 401k Plan available.
  • Mileage reimbursement.